Social Media Marketing Specialist

• Sep 2022 - Present

i4T Labs is an innovative customer experience (CX) product development company targeting Multi Stakeholders in the Field Service Management industry. i4T Labs targets a global audience with transformative tech products, while welcoming creative minds to be a part of a great Ecosystem. Key Responsibilities: - Conducting market research and identifying target audiences - Developing and managing content calendars - Create strategic marketing content and ideas - Creating and publishing engaging and relevant content across multiple social media platforms - Monitoring and analyzing metrics to measure the success of campaigns - Collaborating with other departments and stakeholders to integrate social media efforts into overall marketing plans - Staying up-to-date with the latest social media trends and best practices. - Developing and managing social media advertising campaigns - Collaborating with product, sales and customer service teams to align social media efforts with business goals - Continuously improving social media strategies based on analysis and feedback

Social Media Marketing Specialist

• Sep 2022 - Present

i4T Global is a leading player in the Field Service Management industry that provides cutting-edge solutions for Property Maintenance and Field Service professionals. With the driving force from the creative minds at i4T Labs, the Global Product Suite- an Ecosystem fulfills the gaps in the industry while delivering a successful customer experience. i4T Global is a leading player in the Field Service Management industry that provides cutting-edge solutions for Property Maintenance and Field Service professionals. With the driving force from the creative minds at i4T Labs, the Global Product Suite- an Ecosystem fulfills the gaps in the industry while delivering a successful customer experience.

Senior Executive Account Manager

• Mar 2022 - Sep 2022

Key Responsibilities - Manage Social Media Accounts - Maintain Client Relationship - Implement and Execute Marketing Campaigns - Create Strategic Marketing Campaigns - Creating Monthly Social Media Reports on Stats and Analytics - Manage Website Content and Updates Key Responsibilities - Manage Social Media Accounts - Maintain Client Relationship - Implement and Execute Marketing Campaigns - Create Strategic Marketing Campaigns - Creating Monthly Social Media Reports on Stats and Analytics - Manage Website Content and Updates

Head of Influencer/ Content Marketing Strategist

• Jun 2021 - Feb 2022

- Improve influencer marketing tactics and strategically place relevant influencers where audience meet requirement. - Head of the T20 International World Cup Campaign for Sri Lanka (Digital Amplification)- Create Strategy Decks for Suggested Campaigns - Develop strategic marketing tactics to build social brand awareness in a creative and viral methodology. - Creative advertising based marketing campaigns focusing on client requirements.- Maintaining Influencer - Client Relationships - Campaign Report Creations

Influencer and Content Marketing Strategist

• Mar 2021 - Jun 2021

Senior Customer Support Specialist

• Jul 2018 - Apr 2021

- Respond to customer tickets via Zendesk, create CRM reports every month and report analysis on how we could reduce the number of tickets and fix existing issues and make things easier for the customer. - Training new recruits. - Report related bugs via Jira and maintain documentation - Handle Live Queries and Emails in a timely manner - App Testing once new updates are released to ensure quality - Website Testing once new updates are done - Respond to customer tickets via Zendesk, create CRM reports every month and report analysis on how we could reduce the number of tickets and fix existing issues and make things easier for the customer. - Training new recruits. - Report related bugs via Jira and maintain documentation - Handle Live Queries and Emails in a timely manner - App Testing once new updates are released to ensure quality - Website Testing once new updates are done

Content Writer

• Mar 2017 - Aug 2017

- Create content for given products - Updating product descriptions - Making sure website content and images are upto date and descriptions are upto standard - Create content for given products - Updating product descriptions - Making sure website content and images are upto date and descriptions are upto standard