Experience

HNI - Human Network International.
• United Arab Emirates
• Business Skills Training
• 1 - 100 Employee
• Project Manager

  • Sep 2021 - Present


ECCO Outsourcing

• Egypt
• Outsourcing/Offshoring
• 200 - 300 Employee

• Contact Center Operations Senior Manager

  • Jan 2018 - Apr 2019

  Managing Vodafone Call Center +1.2k in 2 Different Sites (Cairo & Alex). Managing Vodafone Call Center +1.2k in 2 Different Sites (Cairo & Alex).


Bluebox Egypt
• Egypt
• Advertising Services
• 1 - 100 Employee
• Operations Director

  • May 2015 - Jan 2017


BDO Esnad

• Egypt
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Contact Center Director

  • Jun 2014 - May 2015

  Responsible for the whole call center operations, Client relationship management, set departments' processes and KPIs, Maximize internal resources utilization,,optimize generated revenue. Responsible for the whole call center operations, Client relationship management, set departments' processes and KPIs, Maximize internal resources utilization,,optimize generated revenue.



ETISAL International Group

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Director

  • May 2008 - Jun 2014

  Built the Operation, Training, Quality , and the Work force departments Processes and the KPIs,effectively and efficiently Manage the whole operations

• Operation Manager

  • Dec 2004 - May 2008


Raya Holding
• Egypt
• Investment Management
• 700 & Above Employee
• Operation Senior Team Leader

  • Jan 2001 - Dec 2004