Experience

Welendus

• Financial Services
• 1 - 100 Employee

• Customer Service Team Lead

  • Feb 2023 - Present

  ● Supervised day-to-day customer service operations to provide staff with guidance and driveproductivity.● Coached new team members on service techniques and provided scoring through quality assuranceprogram.● Conferred with senior management to handle and correct disciplinary or knowledge issues.● Reviewed associate performance to identify training needs.● Trained, oversaw and mentored new team members to strengthen performance and job expertise.● Planned schedules and workflows based on expected customer demands Show less

• Customer Service Representative

  • May 2022 - Feb 2023

  ● Resolving queries via Emails, Calls, & Letters.● Managing customers accounts and payment schedules.● Onboarding new customers,● Troubleshooting & Technical Support.● Processing Payments & Repayment Plans.



EL3B

• Egypt
• Financial Services
• 1 - 100 Employee

• Director of Sales & Gamer Relations

  • Mar 2023 - Present

  Developing the Gamification Strategy, acquisition of Gamers & Gaming Centers Developing the Gamification Strategy, acquisition of Gamers & Gaming Centers



Enactus BIS

• Egypt
• Non-profit Organizations
• 1 - 100 Employee

• Human Resources Team Member

  • Oct 2021 - Jul 2022

  ● Responsible for Hiring, Recruiting, and conducting interviews for new Enactus BIS Members ● Responsible for organizing events & community meetings ● Responsible for Quality monitoring, coaching, and reporting KPIs for 2 teams of 20+ each ● Responsible for Hiring, Recruiting, and conducting interviews for new Enactus BIS Members ● Responsible for organizing events & community meetings ● Responsible for Quality monitoring, coaching, and reporting KPIs for 2 teams of 20+ each



Zgroundegy

• Food and Beverage Services

• Branch Manager

  • Jun 2021 - Sep 2021

  Under the Emporio Foodtrucks Franchise @ Marselia Beach 4, North Coast, Egypt ● Managed a Team of Baristas, Chefs, and Waiters ● Responsible for Billing, Accounting, and Inventory management ● Responsible for maintaining brand image and increasing daily sales Under the Emporio Foodtrucks Franchise @ Marselia Beach 4, North Coast, Egypt ● Managed a Team of Baristas, Chefs, and Waiters ● Responsible for Billing, Accounting, and Inventory management ● Responsible for maintaining brand image and increasing daily sales



VVS Egypt

• Head Of Customer Service

  • Feb 2020 - Feb 2021

  Online Clothing & Jewelry brand @vvs.eg ● Supervised a Team of 4 to handle all Customer Support, Logistics, and Inventory ● Handled all communication between customers / shipping companies for up to 400 orders per month ● Handled on-site show booths with sales up to 40 per day Online Clothing & Jewelry brand @vvs.eg ● Supervised a Team of 4 to handle all Customer Support, Logistics, and Inventory ● Handled all communication between customers / shipping companies for up to 400 orders per month ● Handled on-site show booths with sales up to 40 per day


Rafiki Clothes
• Head Of Customer Service

  • Apr 2019 - Jun 2020