Experience

SIGMA Corporation of America

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Technician

  • Feb 2022 - Present



MPB

• United Kingdom
• Technology, Information and Internet
• 200 - 300 Employee

• Returns / Repairs Manager

  • Nov 2016 - Sep 2021

  - Increase operational efficiency by implementing new programs and utilizing technology Generate reports for upper management review each month- Build and maintain strong relations with camera repair companies- Maintain inventory records and place orders to restock supplies as needed- Build loyal clientele through warm, friendly attitude- Establish work duties and ensure workflow is properly followed- Decreased repair time by learning how to repair more common issues - Provide thorough support and swift customer resolution to 70 clients daily



Maplewood Beverage Packers, LLC

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2016 - Nov 2016

  - Resolve office-related issues according to predetermined procedures - Demonstrate extensive field knowledge through efficient problem resolution Document issues and update database accordingly- Diagnose and resolve issues according to predetermined protocols- Generate reports for upper management review each month- Escalate tough problems to supervisor - Resolve office-related issues according to predetermined procedures - Demonstrate extensive field knowledge through efficient problem resolution Document issues and update database accordingly- Diagnose and resolve issues according to predetermined protocols- Generate reports for upper management review each month- Escalate tough problems to supervisor



Appellation Wine and Spirits

• Beverage Manufacturing
• 1 - 100 Employee

• Wine Sales Specialist

  • Nov 2015 - Apr 2016



Century 21 Stores

• United States
• Retail
• 700 & Above Employee

• Returns Specialist

  • May 2015 - Oct 2015