Experience

Jeeny

• Saudi Arabia
• IT Services and IT Consulting
• 200 - 300 Employee

• • Sep 2022 - Present

• • Feb 2021 - Sep 2022

• • Mar 2020 - Feb 2021

• • Jan 2017 - Mar 2020

   Responsible for preparing agent’s schedule, managing leaves and timings  Responsible for enforcing call centre rules over the agents, including adherence to timings, breaks and general policy  Responsible for supervision on the floor helping agents with day to day problems and queries  Responsible for Zandesk management, that is related to Call Centre Processes  Responsible for overall Call Centre KPI’s (shared responsibilities) Taking accounts of attendance/breaks and days off for all agents Managing the recruitment of the Call Center agents  Aligning with HR to ensure that our policies are follows  Sending all reports regularly to my direct manager Recommending actions and incentives for the agents to control centre environment and productivity  Managing office supplies including all inventory and equipment’s orders and inventory management and handing over the equipment to all agents.  Follow up with KPIs Show less

• • Oct 2016 - Jan 2017

   Supporting Regional Operations Manager and Country General Manager to implement strategies Planning, forecasting, analyzing, and balancing Supply & Demand in the market Make sure that project plans are implemented and the deadlines are kept Managing the city operations and analyzing the market. Both in terms of taxis and passengers Share insights with other homologous in other cities in the Middle East, and help in the company's operations strategy in the whole region Use data to find problems, and finding solutions Follow up with KPIs Show less



Easy (Easy Taxi)

• Brazil
• IT Services and IT Consulting
• 400 - 500 Employee

• • Feb 2015 - Oct 2016

   Schedule training and activities, training for drivers, balance between load of the drivers to be trained  Monitor driver’s performance trained by the officer  Identify and evaluate driver skills if suitable for using the App with decision of accepting the driver or rejecting him  Collection and allocation of the prepaid vouchers: Keep records of invoice and support documents for the  Verify accuracy and audit the quantity of vouchers at point of sales and revise any errors  Manage and monitor sales team voucher selling, by maintaining the availability of voucher  Work in close contact with the operation manager to allocate and maintain the stock of those vouchers Show less

• • May 2014 - Feb 2015



Zain Jordan

• Jordan
• Telecommunications
• 700 & Above Employee

• Customer Care Advisor

  • Apr 2012 - Apr 2013