Omar Aljaber
Director of Shared Services at Qatar National Tourism Council- Claim this Profile
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Bio
Credentials
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Excellence In Leadership
Dr. Tareq Al-SuwaidanApr, 2010- Nov, 2024 -
Orientation in Financial Analysis
-Nov, 2008- Nov, 2024 -
Practical Skills for Modern Management
-Nov, 2008- Nov, 2024 -
New Techniques in Managing Customer Service decisions
-Aug, 2008- Nov, 2024 -
Expert of Human Resources
-Jun, 2008- Nov, 2024 -
Supervisor Skills
-May, 2005- Nov, 2024 -
Total Quality Management
-Feb, 2003- Nov, 2024
Experience
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Qatar Tourism
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Qatar
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Travel Arrangements
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100 - 200 Employee
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Director of Shared Services
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Jul 2015 - Present
• Oversee the management of archiving at QTA including the organization, classification and digitization of all documents for availability and maintenance purposes• Monitor and ensure the effective achievement of functional objectives through the leadership of the Shared Services Department, set Departmental and individual objectives, manage performance, develop and motivate staff, provision formal and informal feedback and appraisal in order to maximize subordinate and Department performance• Contribute to the formulation and implementation of the Shared Services Department Strategy and Plans as befitting the Department and QTA needs and objectives• Set the Shared Services Department performance objectives, in coordination with the Planning and Quality Department, and continuously monitor progress and development towards organizational and Department strategic objectives• Manage the implementation of Shared Services policies and procedures in order to ensure the fulfillment of organizational requirements whilst delivering high-quality services• Manage the day-to-day operations of the Shared Services Department, providing expertise, encouraging teamwork, aligning work processes in order to achieve high performance standards, meet established targets, objectives and employee engagement in a motivated work environment• Participate in negotiations with relevant Government entities and other concerned parties on annual budget allocations Show less
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A/ Director of International Cooperation
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Jul 2019 - Present
• Lead the International Cooperation Unit , provide leadership, encourage teamwork and facilitate related professional work processes in order to achieve high performance standards and staff pride in performance and contribution .• Participate and contribute in the development and refinement of the vision and strategy of QNTC and International Cooperation Unit strategy and contribute to the overall process of management and corporate decision-making.• Design and maintain the International Cooperation framework and install best-practices, methodologies, techniques and principles in the Unit • Provide support, advice and direction on International Cooperation related issues that have a strategic impact on the business • Oversee the implementation of International Cooperation policies and procedures in order to ensure all relevant requirements are fulfilled whilst delivering high-quality services • Oversee the drafting of agreements, programs for cooperation and memoranda of understanding (MOUs) with regional and international tourism-related entities, in collaboration with relevant QNTC Units and Sectors and manage implementation follow-up.• Ensure follow-up on procedures of approval and ratification of MOUs and agreements (including program for cooperation agreements) in coordination with relevant organizations and tourism related entities.• Direct relations and lead collaboration agreements with Ministries and Authorities in other countries, international organizations and tourism related entities.• Direct the review and approval of protocols and MOUs proposed by stakeholders within and outside Qatar (relating to international cooperation) in coordination with relevant QNTC Units• Lead the management of, and participation in, international and regional organization memberships to enhance QNTC cooperation. Show less
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A/ Office Manager to Chairman's Office
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Jan 2017 - Present
• Lead the Chairman’s Office Unit, provide leadership, encourage teamwork and facilitate related professional work processes in order to achieve high performance standards and staff pride in performance and contribution .• Set the Chairman’s Office performance objectives, in coordination with the Performance Management Department, and continuously monitor progress and development towards organizational and Unit strategic objectives • Design and maintain the Chairman’s Office framework and install best-practices, methodologies, techniques and principles across the Unit • Provide support, advice and assistance to the Unit on issues that have a strategic impact on the business and the Chairman on matters related to protocol• Oversee the implementation of Chairman’s Office policies and procedures in order to ensure all relevant requirements are fulfilled whilst delivering high-quality services • Oversee the management, prioritization and organization of day-to day operations of the Chairman’s Office and assist the Chairman in performing day-to-day functions and duties• Direct and oversee the preparation of the Chairman’s official visits and meetings and follow-up with external stakeholders after the visit for action required by the Chairman• Oversee the follow-up with QNTC Units and Sectors, external stakeholders and employees on requests initiated by the Chairman’s Office and provide regular updates to the Chairman• Oversee the review and communication of requests to meet the Chairman and ensure the development of meeting schedules • Direct logistics and accommodation arrangements for people in high ranks and guests meeting the Chairman in coordination with the Administrative Services Section to ensure utmost hospitality is provided • Meet and welcome people in high ranks on behalf of the Chairman (when required) and ensure the necessary formal protocols are followed Show less
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A/ Office Manager to Chairman's Office
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Jan 2017 - Present
• Ensure satisfaction of visiting people in high ranks in the area of logistics and services and respond to any subsequent requests • Ensure the proper organization and management the Chairman’s documents and coordinate on archiving copies in coordination with General Services Section• Oversee secretarial and technical support services provided to the Chairman in order to ensure smooth and effective functioning of the Chairman’s Office• Provide input and support in the process of effective manpower planning including recruitment, training, developing and enhancing capabilities of staff in the Unit; and ensuring a high level of employee engagement and a motivated work environment Show less
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HR Manager
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Apr 2013 - Jul 2015
• Contribute to the formulation and implementation of the Human Resources Department strategy and plans • Manage the implementation of Human Resources policies and procedures• Manage the day-to-day operations of the Human Resources Department, providing expertise, encouraging teamwork, aligning work processes in order to achieve high performance standards, meeting established targets, objectives and employee engagement in a motivated work environment• Manage the development and maintenance of up-to-date job descriptions to ensure key accountabilities are clearly defined• Oversee the development and management of the manpower planning framework and model to ensure manpower requirements are met• Ensure the implementation of manpower plans for the development of an overall recruitment strategy addressing Qatarization requirements• Ensure the design, implementation and evaluation of annual learning solutions and programs and the development of knowledge sharing programs to disseminate knowledge across QTA • Oversee the annual employee performance management system to ensure alignment of people performance to business performance and address development needs• Implement the Government compensation and benefit schemes based on the HR Law• Manage the development and/or revision of up-to-date competencies to ensure alignment with unit and business requirements• Ensure that employee complaints, grievances and concerns are addressed through the building of sound employee relations• Manage adherence to Qatar labor laws and government mandates in all aspects of human resources• Manage projects with external consultants• Manage HR employee performance, develop and motivate staff, provision formal and informal feedback and appraisal in order to maximize subordinate and Department performance Show less
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Qatar Stars League
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Qatar
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Spectator Sports
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1 - 100 Employee
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HR & Finance Manager
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Apr 2009 - Jan 2013
HR Duties : • Manages the development and implementation of HR department, goals, objectives, policies & priorities for each function • Ensure the top management is updated on a regular basis with detailed reports on staff turnover, cost per hire, training hours per employee, etc. • Ensure HR administration systems are fit for purpose, maintained appropriately in line with legal & best practice requirements & able to produce management information to meet time, accuracy & quality standards at all times. • Conduct training needs analysis & implement a training plan with input from department heads and top management. • Manage the departmental budget . • Establish and maintain performance management policies and procedures that ensure appropriate reward of performance and management of under performance. • Ensure all appraisals across the organization are carried out on a timely and professional manner • Create and maintain a sustainable succession plan across all departments. Finance Duties : • Provide advice and guidance on the company financial strategy • Establish and implement short-and long-term QSL financial goals & objectives. • Formulating financial targets and budgets in accordance with the strategy determined • Review reports and analyze projections of sales and income against actuals • Keep the organization functioning with best practices for the finance function • Manage company policies regarding capital requirements, debt, taxation, loans, as appropriate • Ensure the regulatory requirements of all statutory bodies are met for the organization’s financial affairs • Implement continuous financial audit and control systems to monitor the performance of QSL • Responsible for preparation and presentation of financial statements & reports to the top management • Alert the top management regarding any irregularity, lack of compliance & problems concerning the financial systems. Show less
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AGM
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May 2006 - Apr 2009
• Implementing strategies. • Leading both people and projects by directing, influencing, prioritizing and motivating others. • Interpreting quantitative analysis and applying these analyses to address specific organizational problems or challenges. • Preparing marketing plan • Training staff to give a high standard service. • Making sure that the staff understands the company’s procedures while protecting the confidentiality of data. • Improving standards of customer service by implementing new techniques. Show less
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QNB Group
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Qatar
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Banking
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700 & Above Employee
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Customer Service Supervisor
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2000 - Apr 2006
• While ensuring the best customer service, it was very important to me to maintain a great work system between my team & the quality of service offered in order to insure a better service • I covered throughout my working period at the bank each of the following sections: operations marketing, treasury & the central loans. • Many courses were covered during my work period such as; safety, money laundry, Islamic banking Operations & systems. • While ensuring the best customer service, it was very important to me to maintain a great work system between my team & the quality of service offered in order to insure a better service • I covered throughout my working period at the bank each of the following sections: operations marketing, treasury & the central loans. • Many courses were covered during my work period such as; safety, money laundry, Islamic banking Operations & systems.
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Education
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2013 - 2015
University of Plymouth
Master of Business Administration (M.B.A.), Executive MBA -
2000 - 2004
Arabic Academy for Science and Technologe
Bachelor of Business Administration (B.B.A.), Finance, General
Community
