Experience

DIAM (Public Authority for Water)

• Oman
• Government Administration
• 100 - 200 Employee

• Customer Service Manager - Muscat

  • May 2016 - Present

   Management & operation of CS outlets in Muscat  Preparation of scope of Work, Planning, and budgeting.  Member of Tender Committee.  Planning & leading various programs.  Dealing with billing and consumers complaints  Management & operation of CS outlets in Muscat  Preparation of scope of Work, Planning, and budgeting.  Member of Tender Committee.  Planning & leading various programs.  Dealing with billing and consumers complaints



Public Authority of Electricity & Water

• Sultanate of Oman

• Customer Service Manager - Sur

  • Feb 2015 - Present

   Overall operation of outlets in the region.  Monitor & control commercial loss.  Planning and budgeting.  Member of sub-tender committee.  Planning & leading some committees to ensure the reediness of the Authority to be privatize.  Dealing with contractors of the authority in billing, collection , & reading meters.  Overall operation of outlets in the region.  Monitor & control commercial loss.  Planning and budgeting.  Member of sub-tender committee.  Planning & leading some committees to ensure the reediness of the Authority to be privatize.  Dealing with contractors of the authority in billing, collection , & reading meters.



Omantel

• Oman
• Telecommunications
• 700 & Above Employee

• SALES TEAM LEADER

  • Jul 2005 - Feb 2015

   Supervising the operation of 10 retail outlets in two regions. Planning the company resources including fixed design, & Mobile coverage.  Follow up all company business issues in regions with HQ to meet deadlines. Managing a team of 80 employees. Coordinate and implementing sales campaigns and responsible for the whole region KPIs. Forecast, and improve sales performance and coordinate with other departments. Monitoring, supporting, and control the daily operations. Planning the annual budget for the region, controlling cost, and monitor internal effectiveness. Monitoring stock flow and logistics operations. Establishing TNA, training & development activities, career planning, succession planning and IDP. Generate the monthly sales, performance, CVM and Quality control reports and others. Enhance the customer experience & direct team to follow company values. Conduct presentation & weekly visits to key account/areas. Establishing business opportunities with corporate customers. Show less

• Branch Manager

  • May 2007 - May 2009

   Managing Technical Support and Customers Service Counters.  Managing a team of 10 Customers Service Representatives and 10 Technical Support Staff.  Monitoring and Improving the Sales Performance & technical support SLA.  Handling Customers’ Queries and Complaints on a daily basis. Preparing Sales, technical and Stock reports on Daily/Monthly Basis.  Establishing Marketing Channels with Potential Customers and Companies. Occasionally acting on behalf of Regional Manager Show less