Experience

Federale Politie Antwerpen

• Belgium
• Law Enforcement
• 1 - 100 Employee

• System Management Consultant

  • Oct 2021 - Present



Politie Antwerpen

• Belgium
• Law Enforcement
• 400 - 500 Employee

• Local Technical Suppot Unit (LTSU)

  • Oct 2019 - Oct 2020



Digipolis

• Belgium
• IT Services and IT Consulting
• 100 - 200 Employee

• ICT services

  • Oct 2011 - Oct 2019

  As a team we are responsible for all computers and networks troubleshooting in the all-state department, museum, OCMW and Digipolis - Interventions, installations, upgrades, and requests related to software. - Interventions, installations, upgrades, and requests related to hardware. - Monitor and resolve tickets assigned to the queue in the IT Help Desk system based on priority. - Active Directory management. - Project work. - Network patching. - Smartboards + beamer (maintenance and give advice to user). - In Digipolis we are responsible to prepare the conference room before every meeting (check the VGA cables, DMI cables, clickshare system, wifi and Polycom system “video conference system”) and also check the beamer. - Klantwacht (every day from 17h till 22h – weekend from 7h30 till 22h) : Responsible for all the different urgent troubleshooting in the stad, politie (Oudaan) and museum. Repair the police computers with the necessary software (Adobe Reader, DoPDF, EID software, Java, Office 365, Vmware .. etc.) deliver the pc to the police employer and do the necessary configuration on site. Repair the Smartphone policy and do the configuration and user account and app. installation (MDM, FOCUS and Polbox). Contact the different supplier depend to the type of problem (Telenet, Proximus, GET, Syx, Dell, HP, Canon .. etc.) Show less



ECG Engineering Consultants Group S.A.

• Egypt
• Construction
• 700 & Above Employee

• ICT Support Engineer

  • Nov 2009 - Apr 2010

  Tasks: computers substitute and upgrade, windows installation (XP,7 and 8), sitekiosk, deepfreeze and printers troubleshooting (canon, HP), user programs and profiles (PDF Creator, 7zip, Acrobat, office standard and professional 2010,2007,2003, Totem, SAP .. etc.). Network troubleshooting, networks connections. Tasks: computers substitute and upgrade, windows installation (XP,7 and 8), sitekiosk, deepfreeze and printers troubleshooting (canon, HP), user programs and profiles (PDF Creator, 7zip, Acrobat, office standard and professional 2010,2007,2003, Totem, SAP .. etc.). Network troubleshooting, networks connections.



Iraqi Economic Development Centre IEDC

• iraq - amman

• Computer Engineer

  • Nov 2006 - Jul 2007

  More than 70 employee and my team was responsible for providing IT support • Responsible for the installation, configuration, deployment, and management of computer hardware and software for the Center. • Assign users and computers to proper groups in Active Directory and provide access to Center IT systems. • Establish hardware and software standards and participate in the procurement process. • Perform timely computer hardware and software upgrades as required. More than 70 employee and my team was responsible for providing IT support • Responsible for the installation, configuration, deployment, and management of computer hardware and software for the Center. • Assign users and computers to proper groups in Active Directory and provide access to Center IT systems. • Establish hardware and software standards and participate in the procurement process. • Perform timely computer hardware and software upgrades as required.



KBR, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Engineer

  • Jul 2003 - May 2005

  • Responsible for the installation, configuration, deployment, and management of computer hardware and software. • Responsible for the network troubleshooting. • Perform timely computer hardware and software upgrades as required • Manage computer setup and deployment using standard hardware, images and software • Assign users and computers to proper groups in Active Directory and provide access to airport IT systems. • Responsible for the installation, configuration, deployment, and management of computer hardware and software. • Responsible for the network troubleshooting. • Perform timely computer hardware and software upgrades as required • Manage computer setup and deployment using standard hardware, images and software • Assign users and computers to proper groups in Active Directory and provide access to airport IT systems.