Experience

Gulf Hotels Group

• Bahrain
• Hospitality
• 1 - 100 Employee

• Resident Manager

  • Nov 2021 - Present



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Cluster Duty Manager/ Night Manager

  • Nov 2015 - Sep 2020

  - Manage Front Office operations, including:o Proper maintenance of guest informationo Compile occupancy statisticso Take accountability for group bookings - Manage cashiering activities, including:o Cash handling and banking procedureso Deal with irregular paymentso Handle of payments for large eventso Handle Long Staying Guest’s accounts including discounts, follow-up on payments, bank transfers, etc.o Ensure credit policy of the hotel is strictly followed- Balance, audit and prepare all reports relevant to daily revenues for accuracy, transmit credit card batches, and complete and transmit daily management and accounting reports with supporting documents.- Lead daily briefings to ensure proper communication and handover to teammates.- Act as the main point of contact for other hotel departments in their requirements from the Front Office.- Ensure guest satisfaction and handling guest complaints and special requests.- Deliver prompt and satisfactory service recovery.- Manage Night Operation including Night Audit.- Oversee room allocation and monitor guest requests and preferences.- Manage Check-In & Check-Out during peak hours- Work closely with Assistant FO Manager and Front Office Manager to ensure smooth Front Office operations. Show less

• Front Office Supervisor

  • Jul 2012 - Oct 2015

  • Conducts shift briefings to ensure hotel activities and operational requirements are known • Supervise front office operations during assigned shift includingo Maintenance of guest informationo Maintenance of information about local eventso Compile occupancy statisticso Supervise the use of the public address systemo Supervise group bookingso Assisting with serious complaints• Supervise cashiering activities during shift including:o Cash handling and banking procedureo Dealing with irregular paymentso Instructing staff in credit policies and facilitieso Instructing staff in cash security procedureso Carry out debtor controlo Prepare reportso Supervise the cashiering system• Demonstrate service attributes in accordance with industry expectations and company standards including being attentive to guests, accurately and promptly fulfilling guest’s requests, anticipate guests needs, maintain a high level of knowledge which affects the guest experience and demonstrate a ‘service’ attitude.• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers• Working with my Line Manager to ensure the departmental performance of staff is productive• Gain understanding of the departmental goals and support my Line Manager to achieve these targets • Recycle where-ever possible and enforce cost saving measures where appropriate Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Front Desk Clerk

  • Jul 2010 - Jun 2011

  • Responsible for all activities relevant to the Front Desk and not limited to guest check in, guest check out, rooming of all Hotel guests, and assisting all guests queries in accordance and compliance with the local policies.• Handling guest complaints and provide supportive functional assistance to all departments and responding to all guest queries. • Participating in efficiently rooming all guests• Maintaining accurate guest accounts.• Processing payment of accounts on check out and to assist all guests with any queries or problems.• Assisting the night manager in balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, house accounts and telephone revenue.• Assisting the preparation of all reports relevant to daily revenues. Balance and audit for accuracy, transmit credit card batches, complete and transmit daily management and accounting reports and supporting documents. • Act as hotel system liaison during night hours. • Perform all Guest Service Representative Functions as required; may assist in booking room reservations. • Answering hotel phone calls and notifying guests of their messages. Show less

• Guest Service Officer

  • Sep 2009 - Jun 2010

  • Responsible for all activities relevant to the Front Desk and not limited to guest check in, guest check out, rooming of all Hotel guests, and assisting all guests queries in accordance and compliance with the local policies.• Handling guest complaints and provide supportive functional assistance to all departments and responding to all guest queries. • Participating in efficiently rooming all guests• Maintaining accurate guest accounts.• Processing payment of accounts on check out and to assist all guests with any queries or problems.• Assisting the night manager in balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, house accounts and telephone revenue.• Assisting the preparation of all reports relevant to daily revenues. Balance and audit for accuracy, transmit credit card batches, complete and transmit daily management and accounting reports and supporting documents. • Act as hotel system liaison during night hours. • Perform all Guest Service Representative Functions as required; may assist in booking room reservations. • Answering hotel phone calls and notifying guests of their messages. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Front Office Trainee

  • Jul 2006 - Aug 2006

  • Trainings in The Rooms Division “Front Desk, Housekeeping, Guest Relations, Telephone Operator, Buisness center and Pool Areas”. • Trainings in The Rooms Division “Front Desk, Housekeeping, Guest Relations, Telephone Operator, Buisness center and Pool Areas”.