Experience

EME International

• Egypt
• Software Development
• 1 - 100 Employee

• Microsoft Dynamics 365 F&O Functional Consultant

  • Jul 2022 - Present



SKY Distribution

• Egypt
• Manufacturing
• 100 - 200 Employee

• Senior Application Support Specialist

  • Nov 2021 - Jun 2022

  • Handling 1st level support for business solutions for Microsoft dynamics AX 2012 R3• Worked on following module ( Account Receivable , Account Payable , General Ledger , Budget , fixed assets , Cash and Banks Management , Procurement and sourcing , Product information management , Inventory management , system Administration , data import export framework ,organization administration , Project management and accounting )• Managing deployment, customization and testing of new solutions by making CR’s.• Managing and modifying SSRS reports ( current reports and designing and testing and deploying new reports )• Managing & Customizing permissions for Business user ( roles , duties , privileges , Record level security)• Adjusting & Managing Workflows to meet the new business requirements • Implementing and activating New Features like “budget control” • I Took part in “Taxation-Digital-Invoices Integration” project As the Main Business Analyst and Functional support Engineer • Contact and follow-up with vendor supporting Tickets to provide best outcome for the business• Taking ownership of system issues until fully resolved and tested.• Gathering information needed for requirements documentation.• Producing testing scripts based on application functionalities.• Driving UAT (User Acceptance Testing) process.• Identifying and analyzing business and technical needs by working with end-users and technical groups.• Direct support/contact with users• Resolving business problems• Functional Support Engineer for RMS (Microsoft Retail System) and its Integration apps with the ERP (Microsoft Dynamics AX). Show less

• Application Support Specialist

  • Oct 2020 - Oct 2021

  • Acting as 1st level support for business solutions for Microsoft dynamics AX 2012 R3• Acting as part of the deployment, customization and testing of new solutions by making CR’s.• Contact and follow-up with vendor supporting Tickets to provide• Act As the Main Business Analyst and Functional support Engineer in the Taxation-Digital-Invoices Integration• Managing & Customizing permissions for Business user• Adjusting & Managing Workflows to meet the new business requirements • Implement New Features like “budget control” • Taking ownership of system issues until fully resolved and tested.• Gathering information needed for requirements documentation.• Producing testing scripts based on application functionalities.• Driving UAT (User Acceptance Testing) process.• Identifying and analyzing business and technical needs by working with end-users and technical groups.• Direct support/contact with users & Resolving business problems• Functional Support Engineer for RMS (Microsoft Retail System) and its Integration apps with the ERP (Microsoft Dynamics AX). Show less



Izam, inc.

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Consultant

  • Apr 2019 - Oct 2020

  Driving customer success on the “Daftra” FinTech Cloud Platform by addressing customer inquiries, support cases and providing consulting service on the best practices with our platform as well as delivering customer demos. Driving customer success on the “Daftra” FinTech Cloud Platform by addressing customer inquiries, support cases and providing consulting service on the best practices with our platform as well as delivering customer demos.



Rednet it services

• Egypt

• Application Consultant

  • Dec 2017 - Mar 2019

  I was responsible for the analysis and requirement engineering of set of ERP implementations ensuring smooth deployment and roll-out that meets the real customer needs while maintaining time management of the projects I was responsible for the analysis and requirement engineering of set of ERP implementations ensuring smooth deployment and roll-out that meets the real customer needs while maintaining time management of the projects



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Microsoft student partner

  • Sep 2013 - May 2015

  my responsibility includes giving sessions to tech-clubs all around Egypt and live coverage for any event for Microsoft Egypt and learning about marketing and social media and teaching people what i learned my responsibility includes giving sessions to tech-clubs all around Egypt and live coverage for any event for Microsoft Egypt and learning about marketing and social media and teaching people what i learned



Tellus

• Marketing Specialist

  • Sep 2013 - Jan 2014

  i was a part from team that was responsible for online marketing for the application Tellus and offline marketing and i worked in both i was a part from team that was responsible for online marketing for the application Tellus and offline marketing and i worked in both