Experience

Connoisseur Travel, Ltd.

• United States
• Travel Arrangements
• 1 - 100 Employee

• Director Of Information Technology

  • Jan 2022 - Present



WorldVia Travel Group

• United States
• Travel Arrangements
• 1 - 100 Employee

• Information Communication Technology Specialist

  • Oct 2018 - Jan 2020

  ▪ Orchestrated VOIP vendor transition, ported over 200 phone numbers, processed LOAs, Installation / configuration of Polycom VVX Telephones, Edgewater Routers and UC-One softphone software, provided / coordinated employee training, supervisor training. ▪ Administered Evolve IP VOIP phone system after transition. Programmed call routes using ECS Setup, assigned employees to Business Processes, setup skill levels, programmed supervisor portal alerts / alarms for service requirements. Programmed system to provide automated statistical / performance call reports. ▪ Onboard / Offboarding of users onto phone systems’ (Evolve IP and Ring Central) platforms and user tools. ▪ Provided IT Tech support to 100+ users over 10 separate office locations with all facets of desktop and technical support; ensured maximum company productivity and satisfaction. Show less



MacNair Travel Management, a Direct Travel company

• United States
• Travel Arrangements
• 1 - 100 Employee

• Information Systems Manager

  • Mar 2002 - Sep 2018

  As Information Systems Manager, I work to ensure the procurement, implementation and support of all technology solutions that makeup a robust, efficient and flexible Network Infrastructure. With 13 years in the Travel Industry and 17 years in IT I combine skills from both industries to provide strategic and tactical guidance and support to the owners, CEO, COO, CFO and employees. As Facilities Manager I work to ensure our staff, office facilities and remote sites are properly equipped and in every way comfortable to perform their duties. Show less



Globetrotters Travel Management Inc

• Intl. Travel Consultant

  • 2001 - Sep 2001



American Express Business Travel @ IMF

• Intl Rate Specialist

  • Mar 1998 - Apr 2001