Omar Kettan
Regional Business Development Specialist at RemotePass- Claim this Profile
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Bio
Emi Serrano
Omar is a highly skilled and resourceful Leader. He has successfully led a group of high performing people in the areas of Sales, Marketing, Logistic and Operations. He is kin to details and always very supportive and responsible for his tasks. I highly recommend him for any job position that he might be considered.
Farah Al Alamy
Omar is one of the best people I’ve ever worked with! Super talented, super smart & witty, a hard worker, an inspirational and a strong team leader! Someone who leaves a print wherever he goes and whatever he does. Great analytical, coaching skills and excel for sure. He knows how to lead a whole team and how to guide a whole company to a better place and towards a much better positive community. There is always a room for people to ask him on how they can develop. Managerial, operational and amazing Sales skills.
Emi Serrano
Omar is a highly skilled and resourceful Leader. He has successfully led a group of high performing people in the areas of Sales, Marketing, Logistic and Operations. He is kin to details and always very supportive and responsible for his tasks. I highly recommend him for any job position that he might be considered.
Farah Al Alamy
Omar is one of the best people I’ve ever worked with! Super talented, super smart & witty, a hard worker, an inspirational and a strong team leader! Someone who leaves a print wherever he goes and whatever he does. Great analytical, coaching skills and excel for sure. He knows how to lead a whole team and how to guide a whole company to a better place and towards a much better positive community. There is always a room for people to ask him on how they can develop. Managerial, operational and amazing Sales skills.
Emi Serrano
Omar is a highly skilled and resourceful Leader. He has successfully led a group of high performing people in the areas of Sales, Marketing, Logistic and Operations. He is kin to details and always very supportive and responsible for his tasks. I highly recommend him for any job position that he might be considered.
Farah Al Alamy
Omar is one of the best people I’ve ever worked with! Super talented, super smart & witty, a hard worker, an inspirational and a strong team leader! Someone who leaves a print wherever he goes and whatever he does. Great analytical, coaching skills and excel for sure. He knows how to lead a whole team and how to guide a whole company to a better place and towards a much better positive community. There is always a room for people to ask him on how they can develop. Managerial, operational and amazing Sales skills.
Emi Serrano
Omar is a highly skilled and resourceful Leader. He has successfully led a group of high performing people in the areas of Sales, Marketing, Logistic and Operations. He is kin to details and always very supportive and responsible for his tasks. I highly recommend him for any job position that he might be considered.
Farah Al Alamy
Omar is one of the best people I’ve ever worked with! Super talented, super smart & witty, a hard worker, an inspirational and a strong team leader! Someone who leaves a print wherever he goes and whatever he does. Great analytical, coaching skills and excel for sure. He knows how to lead a whole team and how to guide a whole company to a better place and towards a much better positive community. There is always a room for people to ask him on how they can develop. Managerial, operational and amazing Sales skills.
Credentials
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2023 Kevin Mitnick Security Awareness Training
KnowBe4Mar, 2023- Nov, 2024 -
Initial Security Awareness Training
KnowBe4Mar, 2023- Nov, 2024 -
ALX Virtual Assistant Course_ Honors
alx_africaDec, 2022- Nov, 2024
Experience
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RemotePass
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United States
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Financial Services
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1 - 100 Employee
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Regional Business Development Specialist
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Feb 2023 - Present
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Wabi Project
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Uruguay
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Technology, Information and Internet
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200 - 300 Employee
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Team Manager
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Apr 2022 - Jan 2023
•Primarily responsible for setting goals, devising sales strategies, evaluating sales team performance, assigning tasks, and providing support and corrective measures should there be any concerns.•Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance.•Solving customer complaints and answering customers' questions.•Maintaining positive customer relations.
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Store Hunter
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Dec 2021 - Apr 2022
•Introducing the Wabi2b project, creating a powerful link between store owners and big wholesalers using an easy and slick free application.•Educate the store owner on how to use the application, how to order, and how to filter the suppliers, brands, and categories. •Informing the consumers of the latest discounts and available coupons to be used on a certain order on a daily/weekly basis. • Follow up with the users on a daily basis to get to know the latest news and feedback about the service.•Initiating a daily report to my direct manager. Show less
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Sutherland
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Lead - Account Management
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Dec 2020 - Dec 2021
•Effectively involved in different lines of business and accounts, like telecommunications, food delivery, flower delivery, banking, and money transfer stuff.•Lead a team of 33 members with direct reports in 2 lines of business (back office and front office)•Exceeding and meeting account metrics, including conversion targets, and lead generation.•Oversees the English team’s performance.•I was Looking constantly for development as well as continuous improvement for the entire team.•Monitoring, organizing, and coaching the team on a day-to-day basis•Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.•Proposing new handling skills and techniques through each meeting to reach the ultimate skills.•Working on the primary top defects and frequently working on closing the knowledge gaps. •Issue the KPIs report on a monthly basis.•Involved in the 3T (training to trainers) process. Being a point of contact to take the training from the client and cascade it to the Egypt team.•Conduct the needed information to the associates and trainees to handle the customer’s queries. Show less
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Customer Service Representative
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Dec 2019 - Dec 2020
•Handling the customer’s queries through the inbound, outbound, and tickets/emails in different products, such as Food delivery, shipping, telecommunications, money transfer, and banking.•Being the runner-up in June’20 – September’20, hitting and exceeding KPIs by 10% for 4 months in a row with respect to the Sales target and performance during working.
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Education
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2014 - 2018
Alexandria University
Bachelor's degree in Science, Petroleum Geology
Community
