Experience

Raven Bank
• United States
• Financial Services
• Sales Executive

  • Apr 2023 - Present


Camp Agape Grief Recovery Programs

• United States
• Individual and Family Services

• Salesforce Administrator

  • Jan 2023 - Present

  • Manage Salesforce application user profiles, roles, permissions, validation rules. • Develop workflow rules, formula fields and email alerts and field updates to implement business logic. • Design, develop and deploy page layouts, components, custom apps, objects and custom tabs to reach the needs of the organisation and provide Salesforce support related to third-party integrated apps. • Design and maintain operational processes related to day-to-day internal client support. • Facilitate meetings with peers and management to translate and simplify requirements various reports (summary reports, matrix reports, pie charts and dashboards) and report folders to assist managers to better utilise Salesforce. • Participate in the design and requirements for new products and new processes as well as support them from a maintenance perspective upon release. • Create and train users, public groups and implement role hierarchies, sharing rules and record level permissions to provide shared access among different users. Show less



TeamApt Inc.

• BRM/After sales Personnel (SS Region), MONIEPOINT

  • Dec 2019 - Present

  • Maintained repair logs and completed work orders and other required documentation. • Maintains inventory counts and records for all equipment, tools and replacement parts. • Documented maintenance and repair activities using established methods. • Collaborated with multidisciplinary teams to coordinate terminal repair and return for swap availability. • Evaluated product penetration for assigned client base and identified potential customers for tailored product solutions. • Leveraged centers of influence to identify and develop profitable new client relationships. • Monitored customer financial performance and industry trends to determine credit exposure risks and pricing requirements. • Employed consultative selling skills and call reporting plans to improve client experiences and business results. • Navigated objections to skillfully close sales. • Handled customer complaints following company procedure. Show less



Promage

• United Arab Emirates
• Photography

• Salesforce Administrator

  • Mar 2021 - Dec 2021

  • Responsible for day-to-day Salesforce administration, including but not limited to, maintenance of users, custom fields, data flow management, and the development of reports and dashboards. • Provided end-user support for internal case management and case triage. • Developed and implemented efficient monitoring and evaluation data collection and management systems for various stages of project work plan which contributed to 100% recovery success. • Created various reports (summary, matrix and joined reports, and created dashboards) and report types to assist managers to better utilise and make sense of their data on Salesforce. • Conducted trainings and developed resources for on-going support and promotion of best practices. • Executed scheduled monitoring activities and ensured proper checks to promote data quality and system processes aligned with user workflows. • Assisted in testing and maintaining third-party tools and integrations and developed M&E work plan. • Conducted interviews with end-users to understand and identify areas for system improvements, as well as, areas where documentation or training can be improved. • Assisted in coordinating project planning and prioritisation, increasing transparencies and communication. Show less



E.TOP NIGERIA LIMITED

• Nigeria
• Financial Services
• 1 - 100 Employee

• Field Support Engineer/Repair Engineer (SS/SE Region)

  • Apr 2018 - Nov 2019

  • Coordinated and submitted reports on repair, maintenance and requirements to help management make sound decisions. • Documented maintenance and repair activities using established methods. • Upgraded applications from one software release to another when necessary, avoiding customer process interruption. • Delivered mid-level customer technical support via phone, online, or in field. • Fielded calls and emails to handle technical problems, including user access issues, hardware breakdowns and software performance problems. • Shared relevant tools with customers as necessary to reduce support call frequency. Show less



Access Control Services Limited

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Site Civil Engineer (contract)

  • Feb 2018 - Jul 2018

  • Quality and quantity assessment of work done by artisans • Project management and on time delivery. • Quality and quantity assessment of work done by artisans • Project management and on time delivery.



MindAfrica Leadership Initiative

• Nigeria
• Non-profit Organization Management
• 1 - 100 Employee

• Head Trainer/Technical Personel

  • Jan 2017 - Jul 2017

  • Train Schools and students on ICT • Run technical support for our operations. • Ensure safety of equipment. • Teach kids and teens how to construct simple electronic circuits. • Train Schools and students on ICT • Run technical support for our operations. • Ensure safety of equipment. • Teach kids and teens how to construct simple electronic circuits.



TeenCoders Academy

• IT Trainer

  • Feb 2015 - Aug 2015

  • Trained kids on android programing using App inventor. • Marketed the app to several schools in Port Harcourt. • Trained kids on android programing using App inventor. • Marketed the app to several schools in Port Harcourt.