Experience

Interport Group

• Bangladesh
• Maritime
• 1 - 100 Employee

• Senior Executive Information Technology

  • Aug 2022 - Present

  Network Administration: Configuring and Upgrading the Network System (Mikrotik Routers, Cisco Switches). Routing and Switching (LAN, WAN, VLAN Trunk, Load Balancing, Failover, GRE, VPN). Resolving all network issues. Configure cluster network upon Cisco Access Point and Mesh Wi-fi Routers and manage networks. Surveillance System: Install/Setup and Troubleshoot issues with CCTV Cameras (Hikvision, Dahua, AV Tech) and Access Control Devices (ZKTeco, Suprema, Neno Tech). Hardware Support: Hardware setup and troubleshoot almost all the issues of IT devices. Software Setup and Support: Install and Manage OS (Windows & Linux), MS Office (365), Outlook (Exchange, POP, IMAP, SMTP), Share Point, MS Teams, OneDrive, Planner and other necessary software’s etc. License renewal of paid software’s and resolve all tickets regarding systems and software’s. Server Support: Setup, Manage and Troubleshoot Servers (Email Servers, Data Servers, Access Control Server, Tally Software Server). Security: Train employees in cyber security basics to fight and prepare against cyber threats and identifying scammers. Maintain active directory, Internet Security Software’s and licenses. ERP: Coordinating ERP and other dedicated software’s. Manage Accessibility of ERP dimensions and possibly resolve other issues. Power and Electronics: Responsible for Checkup, Monitor and Maintain of Industrial IPSs, Air Conditions, PABX, Displaying Devices and etc. Procurements: Responsible for IT procurements and billings along with graphical printings. Maintaining adequate relationships with IT vendors. Documentation, Planning and Implementation: Keeping all records of IT assets and users, devices, handover takeover forms. Plan for new tech and possible implement with due approval of management. Time to time visit project areas and other brunch offices. Meeting Coordination: Checkup all four-conference room meeting setup and devices. Troubleshoot issues when occurs. Show less



Unitex Group

• Chattogram, Bangladesh

• Executive IT

  • Aug 2021 - Aug 2022

  Responsibilities and Duties: o Monitoring and maintaining the network server room each day. o Checking the network connectivity of all end users. o Checking the networking devices functionality. o Checking Internet bandwidth redundancy. o Checking the Connectivity of CCTV Cameras (140). o Checking camera alignments. o Checking the live status of Cameras. o Providing user support (Computer, Printer, Scanner) and troubleshooting. o Setup or Install OS, MS Office (365), Exchange, Outlook and other essential software’s. o Monitoring and Troubleshooting Attendance Devices (ZKTEco) functionality. o Monitoring and Troubleshooting Attendance Server PC. o Maintaining Data Redundancy and Storage. o Maintaining Domain Control. o Maintaining Active Directory. o Checking regular performance of Video Conferencing System (Avaya) o Provide LAN connectivity according to requirements. o Maintaining Networking Devices Log and Accounts. o Maintaining Network Traffic and Accessibility. o Configuring and Upgrading the Network System (LAN, WAN, VLAN, OSPF, Trunking, all aspects of Routing and Switching) o Taking user requirements. o Visit new Project areas o Measuring new project works. o Preparing Purchase Requirements with BoQ. o Maintaining, Supervising the project works. o Follow up vendors bill process. Show less



Cartridge World Bangladesh

• Gulshan, Dhaka, Bangladesh

• Sr. Executive IT

  • Nov 2019 - Aug 2021

  Responsibilities of Sr. Executive IT o Monitoring the IT aspects regularly. o Attend the support issues of office devices. o Diagnosis and troubleshoot of PCs and other networking devices. o Monitoring and follow up the LAN. o Ensure user satisfaction with IT terms of the office. o Provide ERP supports to users. o Ensure redundant internet connectivity. o OS setup, MS office setup, Outlook configuration and other necessary software installation. o Monitoring the attendance device and troubleshoot if find any issues. o Perform support calls from all the clients and tickets their issues. o Assign Technical Support team to resolve this issue by visiting the site physically. o Arrange spare parts of printer from local market or bring it by LC. o Maintain the user support log. o Share the printer with client PCs when a new printer deployed to client. o Measure client’s printer requirements and possibly arrange the best one. o Visit client office in a regular interval to observe their issues. o Perform MD and COO assigned special works. Show less



POSCO Engineering & Construction Co. Ltd. Agencia Chile

• Construction
• 100 - 200 Employee

• Document Design and Control Officer

  • Sep 2018 - Feb 2019

  Responsibilities and Duties: o Ensure Networks and Internet connectivity of the whole office area. o Deploy IT Devices to new office Personnel. o Arrange LAN Connectivity to new office Personnel. o Gather user requirements and arrange the requirements with office supervision. o Maintain IT devices and maintain log of assets. o Setup and monitor PCs, Printers, Attendance Devices and other IT aspects. o Identify and Troubleshoot IT Device issues. o Controlling the project documents, letters, transmittals. o Scheduling department’s next day work. o Collecting reports of daily completed works from company departments. o Arrange Conference room and aspects ready for Conferences and Meetings. o Collect work update reports and photos from subcontractors. o Taking Drone videos and photos of project areas and preparing everyday work update reports and submit it to Project Manager. o Communicate with ISP vendors and ensure their billing issues. Show less



Starlink Engineering Ltd.

• Bangladesh
• Telecommunications
• 1 - 100 Employee

• Survey Report Engineer

  • Jan 2018 - Sep 2018

  Responsibilities and Duties: o Scheduling Tower Site Survey (Robi, GP, Airtel, Banglalink). o Coordinating the Site Survey Team and instruct them regarding their responsibilities. o Regular follow up the survey and collect the actual reports of the survey. o Communicate with Site Engineer to provide correct survey data. o After receiving the survey data, process those data to a file format. o Input the formatted data to client portals (Robi, GP, Airtel, Banglalink). o Fulfil these survey reporting within projected time with huge work load. o Communicating with client contact person after data input work done and take approval from them. o Maintain data log sheet and survey information’s. o Follow up the dismantle works. o Taking site dismantle reports from survey team. o Process these reports to web portal. o Maintaining the dismantle log as well. Show less



Daffodil International Academy

• Bangladesh
• Education Management
• 1 - 100 Employee

• Graduated

  • Mar 2012 - Dec 2017