Microsoft Dynamics Consultant

• Oct 2022 - Present

Microsoft Dynamics 365 Business Central Team Lead 2

• Jul 2022 - Aug 2022

Providing Technical Coaching/mentorship to members of the D365 Business Central Operations Team.First point of escalation when incidents cannot be resolved at the primary level of support.Maintain Quality Delivery and customer-centric approach to drive incidents to Resolution.Bridging the functional Knowledge gap within the Team and providing workarounds where there is no direct solution to an issue.Create Documentations on advanced methodology and processesTroubleshooting production environment performance issues, detecting long-running SQL queries, and returning the system to optimum performance.Working with complex Telemetry queries to diagnose the cause of system errors and detect code-breaking/Compatible changes on the application.Escalate production outages and Bugs across North America to Dev Ops and Collaborate with them to get tenants back online.Raise Hotfix requests for Code defects on Dynamics 365 Business Central.Skills: Kusto · Azure Kusto · Kusto Query Language (KQL) · Microsoft Dynamics 365 Business Central Functional Consultant · Team Management · Analytical Skills · Amazon Web Services (AWS) · Microsoft Dynamics NAV · Azure DevOps · Troubleshooting · Team Leadership

Microsoft Dynamics 365 Business Central Support Engineer

• Oct 2020 - Aug 2022

Technical support for the Enterprise Resource Planning Software BC NAV On-Prem and SaaSRemote assistance for ERP application users in Northern Americas and Southern AmericasEngage with partner organisations and end-users towards resolving any bottlenecks with the Application On-Prem and SaaS.Assist Microsoft partners to complete their migration from NAV, AX, and BC On-Prem to Business Central SaaS.Provide 1st, 2nd, and 3rd Level support via email, phone calls to business users.Act as the primary technical contact, and deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of managementCollaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problemsCollaborate with subject matter experts and escalation managers when additional support is neededReviewing tenant performance using Kusto query language, Azure application insights, and figuring out how to improve client application.Reviewing partner's extensions via AL and providing advising ideas on how to improve their application.

Technical Lead Dynamics 365 Business Central

• Oct 2020 - Aug 2022

Providing Technical Coaching/mentorship to members of the D365 Business Central Operations Team.First point of escalation when incidents cannot be resolved at the primary level of support.Maintain Quality Delivery and customer-centric approach to drive incidents to Resolution.Bridging the functional Knowledge gap within the Team and providing workarounds where there is no direct solution to an issue.Create Documentations on advanced methodology and processesTroubleshooting production environment performance issues, detecting long-running SQL queries, and returning the system to optimum performance.Working with complex Telemetry queries to diagnose the cause of system errors and detect code-breaking/Compatible changes on the application.Escalate production outages and Bugs across North America to Dev Ops and Collaborate with them to get tenants back online.Raise Hotfix requests for Code defects on Dynamics 365 Business Central.Technical support for the Enterprise Resource Planning Software BC NAV On-Prem and SaaSRemote assistance for ERP application users in Northern Americas and Southern AmericasEngage with partner organization’s and end-users towards resolving any bottlenecks with the Application On-Prem and SaaS.Assist Microsoft partners to complete their migration from NAV, AX, BC On-Prem to Business Central SaaS.Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of managementCollaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problemsReviewing tenant performance using Kusto query language, Azure application insights, and figuring out how to improve client application.Reviewing Microsoft partner's extensions via AL and providing insights and ideas on how to improve their application.

Analyst Business, Technical, and Quality

• Jul 2019 - Oct 2020

Manage the internal and external IT services to increase the organization’s productivity and return on investment (ROI).Stakeholders engagement from project initiation to closing stage.Key team player on software development, installations, and maintenance, Integration services, configuration, data migration, programming, and warranty support.Implement the core IT infrastructure and networks in an organization.Research customer infrastructure setups, assess capability, provide recommendations for dealing with performance and capacity issues, hardware and software end of life, and new requirements, and present findings to customers via audit report.Liaising with software engineers and IT support officers, analyzing potential issues, and presenting written or oral solutions.

Information Technology Analyst

• Jul 2019 - Oct 2020

Principal Director

• Nov 2018 - Jun 2019

Management of cloud base servers across all platforms Installing, configuring servers, computer networks, and systems, troubleshoot, and solve problems arising from computer networks and systems. Ensure efficiency in performance and security of Information technology InfrastructureDesign and manage all security systems and identify systems vulnerabilitiesNetwork installation, CCTV surveillance, and maintenance.Communicate with stakeholders to understand their requirementsDevelop and analyze functional specificationsDesign efficient IT systems to meet business and technology needsCoordinate developers to build and implement technology solutionsPlan and oversee projects (e.g. upgrades, hardware/software installations)Provide advice and technical training

IT/ TECH and Data Analyst

• May 2018 - Jun 2019

Interpreting data, analyzing results using statistical techniques.Developing and implementing data analyses, and data collection systems.Managing network and cloud Infrastructure.Acquiring data from primary or secondary data sources and maintaining databases.Identify, analyze, and interpret trends or patterns in complex data sets, filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.Integrate multiple systems and reconcile the needs of different teams.

ICT Support and Data Engineer

• Feb 2017 - May 2018

Maintaining records of software licenses, stocks of equipment consumables, and other supplies.Extract data and export information to other software applications, produce reports, and assist with technical analysis of data related to the organizational goals.Develop, test, and implement IT systems to further business objectives.Gather feedback from end-users about system performance.Installing, configuring computer hardware, software, investigating, diagnosing, and solving a computer-related problem for user departments, scheduling system maintenance, and database clean up.Managing all sales outlets nationwide and assisting the Sales team via Mobile and Email support.Managing User accounts using Microsoft Active Directory 2016 server.

Systems Specialist & Engineer

• Feb 2014 - Feb 2017

Configurations of hardware, servers, and repairs of computer desktops and laptops. Designing, developing, and testing computer hardware and equipment, including chips, circuit board, keyboards, modems, routers, and printers.Analyze existing systems to identify flaws or inefficiencies and use problem-solving skills.Responsible for, updating systems by improving the components when required for optimal performance; Customer relationship personnel. Configurations of hardware, servers, and repairs of computer desktops and laptops. Designing, developing, and testing computer hardware and equipment, including chips, circuit board, keyboards, modems, routers, and printers.Analyze existing systems to identify flaws or inefficiencies and use problem-solving skills.Responsible for, updating systems by improving the components when required for optimal performance; Customer relationship personnel.