Senior Information Technology Support Analyst

• Feb 2023 - Present

Information Technology Field Technician

• Dec 2022 - Jan 2023

• Experience working on IT projects – from migration, deployments, installation machines • Knowledge & experience providing Desktop support, infrastructure support, installing a • Windows, AD, Office 365,Microsoft 365,Azure, AD,TCP/IP, SharePoint online, MS Team • Onsite fault finding in servers, Desktop PC’s networking devices • IT Service Desk team with remote second line support fault finding & customer • Planning, scheduling, and releasing resources to manage project workflow • Dealing with Exchange online, MFA, • Dealing with Autotask helpdesk, Datto remote management, IT Glue • Microsoft 365, Intune, Autopilot, ADDS, ADFS, Azure, AAD, Exchange online, Team Show less

Senior Information Technology Technician

• Nov 2022 - Dec 2022

• Administer Active directory, Group Policy, DHCP, DNS,MECM • Administer and support Microsoft 365, Exchange online, SharePoint online, MS Team • Manage Microsoft 365 services, identity and security. • Exchange Online and Azure Active Directory Security • SharePoint, One drive, Teams, Endpoint Manager, Azure administration • Mobile device management – MS Intune, Autopilot • MFA – SAML licensing for third party platforms, SSO • Disaster Recovery & Backup (Barracuda),IIS management • VMWare cluster, SQL, domain controller, DNS, DHCP • Provide first line support to the IT helpdesk during busy periods / annual leave • Provide second- and third-line support to the IT Helpdesk Show less

Information Technology Operations Engineer

• Aug 2022 - Nov 2022

• Dealing with 2nd/3rd Line Engineer Support .• Administer the relationship and assist with the outsourced 1st line support team • Administer and support Microsoft Windows Server environment (2012-2022). • Administration of Microsoft Azure, Active Directory, Microsoft 365. • Microsoft Teams and VoIP experience, Group Policy .• Administration of the SQL servers, 2014+ • Monitor and report on network performance and availability PRTG • Ensure systems are operational, supported, secure, and maintain the hardware • Manage the backup schedule and maintain tape on Veeam, Backup Exec Veritas • Dealing with Windows Server 2012,2016,2019, 2022 on Hyper V Environment • Database Administration for SQL Server, 50% project work and 50% BAU Support • Hybrid MS Exchange Administration, SCCM, LAN, WAN, VPN, MFA • Fully conversant with all aspects of Windows Server 2012-2022 Active Directory • Desktop Windows 10, Splashtop, Acronis, Hyper-V, Office 365,Azure • Conversant with all aspects of SQL Server 2014+ Server setup and administration. • Exchange online, Team, Azure Active directory, Microsoft 365 • Dealing the tickets Escalated from 1st\2nd line support on Jira help desk • Dealing with project on Azure Environment, MDM,MAM • Dealing with morning checks of whole Infrastructures servers • Windows operating systems (Windows 10, Server 2016,2019,2022). • Dealing with starters, leavers, making laptop win 10 ready for users • Microsoft Active Directory and Windows concepts (GPO, DNS, AD, DHCP) .• Deploying mobile deployment on Microsoft Endpoint Configuration Manager • Microsoft Azure/M365 E5 technologies, Mimecast, Crowdstike and Forcepoint • Dealing with Escalated tickets from 1st\2nd line team on Jira ticketing system • Using Acronis snap deploy, cascade, Citrix, Respond, Papercut Show less

Senior System Engineer

• Mar 2022 - Jul 2022

• Microsoft Intune ,Auto Pilot, Microsoft Endpoint Manager admin cente r• Azure Active Directory, Azur, Citrix, MDM, Vmware, vSphere, ESXi, vCenter • Experienced on MS Office 365, Azure Active Directory, Exchange Online, • Experienced on Sharepoint Online, Security&Compliance, Team Online & Yammer • Monitor and configure Veeam backups,Veritas backup exe,NetApp storage • Office 365 administration, Troubleshooting, WSUS, AD, Group Policy • Mainting and Monitoring large network infastruction over EMEA in 40 countries • Maintain printer management systems & monitor networked printer queues • Complete Active Directory administration (new users, password resets, etc.) • Dealing with monitoring tools , PRTG, Desktop Central, Cisco Umbrella • Dealing with Citrix systems, Citrix workspace, CAG,Storefront,Citrix app& Desktop • Dealing with Modern Desktop Management & Symantec antivirus,Desktop Central • Dealing with Lotus Notes systems & updating windows on WSUS Server • Managing Citrix Servers, Lenovo XClarity Admin DR DC, Xenservers, Proofpoint • Microsoft Windows Server 2012/2016/2019, Citirix Server, Citrix Workspace • 3rd Line Escalations, General Citrix Issues, Citix printing issues, Citrix Hypervisor • Building and Patching servers, Installing network Equipments • Fixing Citrix Virtual apps and Desktop issues, Application issues, outlook issue • Fixing VPN issues, WIFI issues, Networks issues,Assisting migrations • Dealing with Folder permission, Windows servers and client Win 10 issues • Dealing with Active Directory, DNS, DHCP, VPN,VNC Viewer, RAdmin,Teamviewer Show less

Information Technology Support Engineer

• Jan 2022 - Mar 2022

Experienced on MS Office 365, Azure Active Directory, Exchange Online Sharepoint Online, Security&Compliance, Team Online & Yammer Manage, maintain and deploy images to workstations or laptops Maintain printer management systems & monitor networked printer queues Complete Active Directory administration (new users, password resets, etc.) Maintain Hyper-v environment, Logmein Software for Remote connection Monitor and configure Veeam backups, Citrix, MDM Experienced on MS Office 365, Azure Active Directory, Exchange Online Sharepoint Online, Security&Compliance, Team Online & Yammer Manage, maintain and deploy images to workstations or laptops Maintain printer management systems & monitor networked printer queues Complete Active Directory administration (new users, password resets, etc.) Maintain Hyper-v environment, Logmein Software for Remote connection Monitor and configure Veeam backups, Citrix, MDM

Field Services Engineer

• Jan 2021 - Dec 2021

• Experienced on MS Office 365, Azure Active Directory, Exchange Online, Sharepoint Online • Manage, maintain and deploy images to workstations or laptops • Maintain printer management systems & monitor networked printer queues • Complete Active Directory administration (new users, password resets, etc.) • Software for Remote connection • Monitor and maintain Office 365/Google environments • Maintain all on-site documentation, CCTV System• Used Halo Service Desk tickets system to tickets • Dealing with Active Directory, DNS, DHCP server, G-Suite, Office 365 • Dealing with Cisco Meraki, SIMS, iPads, Installing, Troubleshooting win10 • Office 365 administration, Troubleshooting, WSUS, AD, Group Policy • Microsoft Windows Server 2012/2016/2019.• Microsoft Windows Desktop Operating System. • Email technologies with Exchange Server 2010 and later .• Microsoft Office 365 and Microsoft Office Integrations • Networking and related technologies – Active Directory, DNS, DHCP.VPN • Wi-Fi networks ,Laptop, iPad,iPhone,Antivirus Software. • Server Operating Systems • Networking and Security Appliances (Routers, switches, WAP’s, Firewalls) • Knowledge of Networking and Routing Protocols (TCP/IP) • Helpdesk and Project Management Tools Show less

Information Technology Support Engineer

• Nov 2020 - Dec 2020

• Office 365 Administration, MS office 365, Active Directory, Exchange• Advanced Active Directory administration (Users and Computers)• Advanced hardware diagnostics and fault finding• Windows Office 365 Administration, MS office 365, Active Directory, Exchange Windows 7 Windows 10 Administration from a command line – CMD, Bash or Powershell Microsoft Office and other desktop packages Email & web browser troubleshooting Microsoft Server 2008/2012/2016 PC hardware, setup and configuration DHCP, DNS and TCP/IP addressing and computer network Advanced Active Directory administration (Users and Computers) Advanced hardware diagnostics and fault finding Windows Server, DNS, DHCP Win10 desktop management using SCCM Audio-visual ( AV Equipment) Experience in NAS, SAN, Dell/HP networks Extensive experience of Microsoft desktop operating systems WIN 10 Maintain the PC and laptop image deployment system Group Policy Management Show less

Senior Information Technology Engineer

• Jun 2020 - Oct 2020

Maintain the integrity of the data held on and separate to the MIS system (SIMS) Office 365 Administration, MS office 365, Active Directory, Exchange Installation, configuration, troubleshooting windows laptop & desktop CRB cunninghams system, Revaluation unit (Reval) 4Matrix System installation, online payment, Parent pay Installing, configuration windows10, office 2016, office365, windows server Ensure there is a backup of all required school data telephone systems, CCTV, and photocopying provision. Undertake regular server maintenance, housekeeping including antivirus Dealing with Active Directory, DNS, DHCP server, G-Suite Win7 and Win10 desktop management using WDS, WSUS Experience with Windows 7,8, 10 & IOS/Android Experience with Cisco Meraki AV support, classroom, and events Printers/MFD fixing common problems ensuring all data submitted is correct and up-to-date. Ensure there is a backup of all required school data Manage and oversee other critical systems e.g. cashless catering, access control systems, telephone systems, CCTV and the photocopying provision. Undertake regular server maintenance, housekeeping including antivirus maintenance and daily Manage and oversee other critical systems cashless catering, access control systems, Undertake regular server maintenance, housekeeping including antivirus maintenance System Manager for any other services that hold school data (SIMS Sofware) Show less

Information Technology Engineer

• Mar 2012 - Apr 2020

Office 365 Administration skills Microsoft Server 2008 / 2012,SCCM Exchange 2010 / 2016 Advanced hardware diagnostics and fault finding Active Directory, DNS,DHCP Server Storage Infrastructure SAN/NAS Win7 and Win10 desktop management using SCCM, WSUS, ASD VOIP Telephone system Audio-visual, Video Conference, Group Policy Management, Printer Management Mobile phone devices android, Apple Extensive experience of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the user Installing, configuration, Troubleshooting SAP Show less

Senior Information Technology Specialist

• Jan 2012 - Mar 2012

Microsoft Windows Server 2008/2012/2012 R2. Microsoft Windows Desktop Operating System. Email technologies with Exchange Server 2010 and later. Microsoft Office and Microsoft Office Integrations. Email filtering / anti-spam solutions. Windows Server Remote Desktop Services. Knowledge in security and VPN. Networking and related technologies – Active Directory, DNS, DHCP. Windows Server Group Policy. Wi-Fi networks Antivirus Software. Routing/firewall devices Microsoft Windows Server 2008/2012/2012 R2. Microsoft Windows Desktop Operating System. Email technologies with Exchange Server 2010 and later. Microsoft Office and Microsoft Office Integrations. Email filtering / anti-spam solutions. Windows Server Remote Desktop Services. Knowledge in security and VPN. Networking and related technologies – Active Directory, DNS, DHCP. Windows Server Group Policy. Wi-Fi networks Antivirus Software. Routing/firewall devices

Senior Information Technology Support Engineer

• Nov 2011 - Jan 2012

Active Directory, Exchange, SQL, Office 2010 Windows Server, Windows Desktop OS Service Desk Systems, Remote desktop support Operating Systems: Windows 7 Windows Server 2008R2, 2012 R2, (Active Directory Services, DNS)SCCM, DHCP Management DNS Management Network and Wireless Management Solid technical background with an ability to give instructions to a non Active Directory, Exchange, SQL, Office 2010 Windows Server, Windows Desktop OS Service Desk Systems, Remote desktop support Operating Systems: Windows 7 Windows Server 2008R2, 2012 R2, (Active Directory Services, DNS)SCCM, DHCP Management DNS Management Network and Wireless Management Solid technical background with an ability to give instructions to a non

Senior Information Technology Support Analyst

• Feb 2011 - Oct 2011

Troubleshooting desktop issues - Network issues, Microsoft applications Windows Server - 2008 - 2012 Active Directory, Exchange 2010, Office 2010 Windows 7 OS Microsoft Active Directory Dealing with Group Policies SCCM packages Windows server administration Excellent technical troubleshooting skills. configuring PC hardware and peripherals Experience in TCP/IP networking fundamentals iPads, MAC OSX Troubleshooting desktop issues - Network issues, Microsoft applications Windows Server - 2008 - 2012 Active Directory, Exchange 2010, Office 2010 Windows 7 OS Microsoft Active Directory Dealing with Group Policies SCCM packages Windows server administration Excellent technical troubleshooting skills. configuring PC hardware and peripherals Experience in TCP/IP networking fundamentals iPads, MAC OSX

Information Technology Support Technician

• Jul 2010 - Jan 2011

Experience in a 1st or 2nd Line IT support role Experience in supporting Office Experience in installation/configuration of Windows XP, Windows 7 Fixing internet problem, Printer problem, LAN/WAN Troubleshooting desktop issues - Network issues, Microsoft applications, Fixing Internet issues, windows issues, password issues, account issues Ownership of request through to resolution, following up, and closing Diagnosis and troubleshooting of assigned tickets to resolution or escalation Show less

Information Technology Support Specialist

• Apr 2010 - Jun 2010

Managing and resolving tickets and escalating when required Active Directory & Group Policy Managing new starters & leavers Supporting cloud services (Skype, Office, Exchange Online, Email, Web security) Windows 7, Windows Server 2008 Office 2007 & 2010 Avaya IP Telephony systems Managing and resolving tickets and escalating when required Active Directory & Group Policy Managing new starters & leavers Supporting cloud services (Skype, Office, Exchange Online, Email, Web security) Windows 7, Windows Server 2008 Office 2007 & 2010 Avaya IP Telephony systems

Information Technology Support Engineer

• Jan 2010 - Mar 2010

Installation and support of new and existing desktop, including imaging PC's Support of users who have access to an iPhone or any other mobile devices Fixing internet, Printing problems, networking issues Management and deployment of software to the desktops installing, troubleshooting, configuration windows XP, Windows 7 Hands-on experience with service desk and remote-control software Installation and support of new and existing desktop, including imaging PC's Support of users who have access to an iPhone or any other mobile devices Fixing internet, Printing problems, networking issues Management and deployment of software to the desktops installing, troubleshooting, configuration windows XP, Windows 7 Hands-on experience with service desk and remote-control software

Information Technology Support Analyst

• Sep 2008 - Dec 2009

1st and 2nd line IT infrastructure investigation Troubleshooting system start-up and user login queries Configuring and troubleshooting devices and printers Training users on basic IT functions Mobile phone supplier management and procurement of devices Setting up from new and re-building Laptops and Desktops Installation of IT Hardware and Software. 1st and 2nd line IT infrastructure investigation Troubleshooting system start-up and user login queries Configuring and troubleshooting devices and printers Training users on basic IT functions Mobile phone supplier management and procurement of devices Setting up from new and re-building Laptops and Desktops Installation of IT Hardware and Software.

Desktop Support Engineer

• Jun 2008 - Aug 2008

Provide 1st and 2nd line support for incidents and service requests Manage end user accounts Maintain IT and AV technologies Network monitoring and troubleshooting Ensure all incidents & service requests are resolved and closed Setup and configure new hardware for School Dealing with staff query, troubleshooting Printer, cable patching, network Provide 1st and 2nd line support for incidents and service requests Manage end user accounts Maintain IT and AV technologies Network monitoring and troubleshooting Ensure all incidents & service requests are resolved and closed Setup and configure new hardware for School Dealing with staff query, troubleshooting Printer, cable patching, network

Information Technology Support Engineer

• Jun 2006 - May 2008

Active Directory and Office Imaging laptops/desktops Microsoft Server 2008 Networking - TCP/IP, DNS, DHCP, VLAN, VPN, Cisco Routing and Switching Troubleshooting desktop issues - Network issues, Microsoft applications, Printers, Fixing Internet issues ,windows issues, password issue, account issues Experience with Service Now Active Directory and Office Imaging laptops/desktops Microsoft Server 2008 Networking - TCP/IP, DNS, DHCP, VLAN, VPN, Cisco Routing and Switching Troubleshooting desktop issues - Network issues, Microsoft applications, Printers, Fixing Internet issues ,windows issues, password issue, account issues Experience with Service Now

Information Technology Support Technician

• Aug 2004 - Jun 2006

Active Directory and Office Imaging laptops/desktops Microsoft Server 2008 Networking - TCP/IP, DNS, DHCP, LDAP Backup technology Virtualisation technology Active Directory and Office Imaging laptops/desktops Microsoft Server 2008 Networking - TCP/IP, DNS, DHCP, LDAP Backup technology Virtualisation technology