Experience

Charlotte Center for Legal Advocacy

• United States
• Law Practice
• 1 - 100 Employee

• Bilingual Ombudsman

  • Sep 2021 - Present

  Advocate for 60 clients per month providing comprehensive case management support and connecting individuals and families with legal aid, social services, housing resources, food assistance, and more.Serve Spanish speaking clients by assessing, investigating, documenting, and reporting over 15 Spanish language access issues occurring at state agencies. Filing over 30 grievances, escalations, and discrimination complaints, positioning the organization as a reliable resource for Spanish speakers.Compare agencies’ operations to state and federal policies, checking for compliance. Report inconsistencies or misinformation.Suggest 8 implementations to increase accessibility for Spanish speakers and increase Spanish speaking clientele.



Charlotte-Mecklenburg Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Bilingual Secretary, Stand-In Family Advocate

  • Dec 2020 - May 2021

  Served as liaison for 100+ Spanish speaking families to analyze their struggles in accessing school resources, technology, services, and more.Administer focused case management for 10+ families in collaboration with the school social worker and nurse to serve families experiencing extreme hardships. Obtained extensions and exceptions to accommodate the families and made referrals for resources such as mental health services, food assistance, housing assistance, domestic violence assistance, and more.Devise and implement a strategy to reduce the number of truancy-risk students by 93%, keeping school well in compliance with district regulations for the number of withdrawn students.Audit Hispanic Heritage Month curriculum for one special area program for cultural relevance, diversity, and accuracy to increase engagement amongst students and especially Latinx students.