Experience

Beanstream

• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support

  • Jan 2015 - Present

  Tech Support Email and phone support in French and English Launching of accounts for payment processing Tech Support Email and phone support in French and English Launching of accounts for payment processing



Zycomp Systems

• Bilingual Technical and Customer Support

  • Sep 2014 - Jan 2015

  Translating Documents and Program from English to French Pitched system operation to clients during sales demo Document Program Bugs with new version of releases Translating Documents and Program from English to French Pitched system operation to clients during sales demo Document Program Bugs with new version of releases



Money Mart Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Bilingual Shiftlead and QA

  • Jul 2013 - Sep 2014

  Taking escalation phone calls in both French and English 140-169 interactions a day Taking escalation phone calls in both French and English 140-169 interactions a day



Mixer Food Mart

• Manager

  • Oct 2011 - Jun 2014

  Opening/closing, Cash, filing receipts, stock, inventory, lotto and tobacco sales Helping a starting business operate and implement procedures for day to day operations Dealing with delivery companies and payment of stock Opening/closing, Cash, filing receipts, stock, inventory, lotto and tobacco sales Helping a starting business operate and implement procedures for day to day operations Dealing with delivery companies and payment of stock



University of Victoria

• Canada
• Higher Education
• 700 & Above Employee

• Student Ambassador

  • Jul 2011 - Sep 2011

  Planning/executing the New Student Welcome, Volunteer Training, International Student Welcome, Graduate Student Welcome through team and individual tasks Use of Ms office (word and spreadsheet documents) during this process Taking verbal and written instructions and implementing them successfully Leading groups of volunteers to execute events Flexible schedule, worked 4 hour shifts as well as 12 hours shifts in order to properly and productively accomplish tasks Planning/executing the New Student Welcome, Volunteer Training, International Student Welcome, Graduate Student Welcome through team and individual tasks Use of Ms office (word and spreadsheet documents) during this process Taking verbal and written instructions and implementing them successfully Leading groups of volunteers to execute events Flexible schedule, worked 4 hour shifts as well as 12 hours shifts in order to properly and productively accomplish tasks