Experience

Metacom

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Level 2 Technical Support Consultant

  • Sep 2017 - Present

  Providing technical support by identifying, analyzing and responding to customer requests, complaints, and queries effectively via Telephone or Email. Logging of all incoming and outgoing calls and maintaining the call centre database. Provide administrative support by gathering information for statistical reports. Remote assistance to Field Technicians with installing, removing and fault finding, configuration of routers and other devices and peripherals (E.g. Instore Media, Unifi AP and Switches). Monitoring and troubleshooting of GSM, ADSL, Fibre, Microwave and Satellites issues and escalating to respective network providers. Show less



Cybersmart

• South Africa
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Support Call Centre Agent

  • Mar 2016 - Aug 2017

  Duties and responsibility as a Technical support agent but not limited too. • Handling inbound call queries. • Handling inbound e-mail queries. • Logging Telkom faults. • Setting up e-mail accounts. • Setting up e-mail addresses. • Troubleshooting internet connectivity. • Troubleshooting dial-up connectivity issues. • Router configuration and hosting queries . Duties and responsibility as a Technical support agent but not limited too. • Handling inbound call queries. • Handling inbound e-mail queries. • Logging Telkom faults. • Setting up e-mail accounts. • Setting up e-mail addresses. • Troubleshooting internet connectivity. • Troubleshooting dial-up connectivity issues. • Router configuration and hosting queries .



Altron People Solutions

• South Africa
• Outsourcing/Offshoring
• 300 - 400 Employee

• Learnership Trainee

  • Apr 2015 - Nov 2015

  Assisted Filed Technician with diagnoses, repairs and installations of ATM machines. Assisted Filed Technician with diagnoses, repairs and installations of ATM machines.