Experience

Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Feb 2022 - Present

  I work as part of a global team of L&D professionals who are passionate about technology and creative problem solving to deliver training on communications skills, basic work and technical skills, quality process, and new employee orientation. Partnering with all stakeholders including Operations Managers a Team Managers to organize and deliver job-specific technical and communications training to technical support engineers. Some of this trainings include M365 Office Subscription, Microsoft 365 Commerce and Billing, Customer Service Mindset Core Skills, Managing Customer Expectations, etc, thereby enabling support engineers and boosting their performance to deliver top-notch quality service to Microsoft Office 365 customers.Updating and maintaining course training materials, as well as collecting and evaluating data on training program effectiveness for continued improvement and giving helpful feedback to trainees to enhance their learning experience. Show less

• • Oct 2019 - Feb 2022

  Responsible to provide technical support to corporate Microsoft 365 customers while ensuring ticket resolution and customer satisfaction. Acting as the primary technical contact, delivering advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management.As a Microsoft 365 Office Subscription Support Associate, I supported our M365 customers to resolve issues with their Office Client Architecture, Office Sign in failures, Office installation and deploymentAs a Microsoft 365 Commerce Support Associate I supported our M365 customers/clients with their billing, subscription, and licensing queries. Also resolved issues ranging from getting free trials, subscriptions, and licenses, and administering cloud-hosted subscription management billing with Microsoft 365. Show less



West Africa Theological Seminary

• Religious Institutions
• 1 - 100 Employee

• Technical Support Engineer

  • Jun 2019 - Oct 2019

  Monitored and maintained the computer systems and networks in the organization. Also installed and configured computer systems, diagnosed hardware and software faults, and solved technical and applications problems, either over the phone or in-person in a timely manner. Fully utilized the Escalation Wheel of Troubleshooting to manage the interaction with end-user staff in investigating, diagnosing, and solving computer software and hardware faults. Monitored and maintained the computer systems and networks in the organization. Also installed and configured computer systems, diagnosed hardware and software faults, and solved technical and applications problems, either over the phone or in-person in a timely manner. Fully utilized the Escalation Wheel of Troubleshooting to manage the interaction with end-user staff in investigating, diagnosing, and solving computer software and hardware faults.



NIIT Agbara

• Ogun State, Nigeria

• Faculty Assistant (NYSC)

  • Jul 2018 - Mar 2019

  Performed a wide range of highly skilled administrative duties for several departments also executed, with proficiency, a broad range of technical systems in supporting teaching and research. Assisted in planning and organizing the 19th NIIT Scholarship Orientation Programme for prospective students. Performed a wide range of highly skilled administrative duties for several departments also executed, with proficiency, a broad range of technical systems in supporting teaching and research. Assisted in planning and organizing the 19th NIIT Scholarship Orientation Programme for prospective students.



Forte Oil Nigeria

• Oil and Gas
• 1 - 100 Employee

• Network Administrator (Intern)

  • Jul 2017 - Nov 2017

  • Assisted in providing network, desk-side support and deployment, help desk and telecommunications support for over 50 employees in the head quarters and other branch locations nationwide, over the phone, email and on site 24/7. • Assisted in providing senior management level Desk-side and Help-Desk support for the entire company's head office staff. • Managed physical networking equipment and peripheral devices; completed assigned projects well under deadlines, utilizing extensive time management, team leadership, and analytical skills. • Repaired minor damages on Dell laptops: replace LCD screens, hard drives, RAM, keyboards, and battery. • Performed quality assurance on incident documentation, kept internal documentation up-to-date and delivered training to new interns. Show less



Nigeria Baptist Theological Seminary (NBTS)

• Oyo State

• Desktop Support Assistant (Intern)

  • Jul 2015 - Jan 2016

  • Maintained the computer systems and networks of over 100 users and worked continuously on a task until completion. • Provided technical support on a variety of issues, including general troubleshooting, installing and upgrading hardware and software, configuring systems and applications, and analyzing and configuring network connections. • Provided support to users on operating applications such as MS Office Word, Outlook, Power Point, Excel, and Internet Explorer 8 through 10. • Increased security protocols of removing anti-malware threats from users machines and updated the antivirus software. Show less



Softquest Institute

• Oyo state, Nigeria

• Graphic Designer

  • Jan 2015 - Mar 2015

  • Assisted in the creation of miscellaneous work such as invitations, logo design, sales packages, billboards etc. • Evaluated, installed, and set up software and hardware upgrades on designers computers. • Provided assistance in development of digital presentations, social media graphics and photograph. • Assisted in the creation of miscellaneous work such as invitations, logo design, sales packages, billboards etc. • Evaluated, installed, and set up software and hardware upgrades on designers computers. • Provided assistance in development of digital presentations, social media graphics and photograph.