Experience

AllStars Trader

• Financial Services
• 1 - 100 Employee

• • Jan 2022 - Present

• • Oct 2021 - Present



Hushwaters Ltd.

• Lagos, Nigeria

• Communications Executive

  • Jul 2014 - Mar 2021

  • I managed the Customer Experience team, proffered and enhanced engagement strategies for our dual clients – The Nigerian Police Force and Globacom. This included simplification of the SIM reactivation process for over 500,000 subscribers, deployment of effective SIM serial number database for easy tracking, identifying active and inactive dealers and contacting subscribers daily. • I developed written scripts for the Customer Experience Department for better interaction with subscribers. This was adopted in Trainee programs and reduced processing time of complaints from 5 minutes to less than 2 minutes. • I performed weekly market and product SWOT analysis and submitted weekly/monthly reports. Achievements: • Product efficiency and acceptance increased by over 80%, prompting the adoption of our methodology by Globacom Public Sector accounts. • Sale of Postpaid SIMs of the Nigeria Police, NSCDC, and Nigeria Immigration in the black market reduced by 87%. • I contacted over 150 subscribers daily, exceeding the daily index by 50% and improving product delivery timeframe. Show less



United Way Greater Nigeria

• Nigeria
• Non-profit Organizations
• 1 - 100 Employee

• Project Manager

  • Jun 2020 - Sep 2020

  • Project implementation, monitoring & evaluation for Project IBILE – a COVID-19 relief program for 10,000 households in five (5) local government areas in Lagos State. Despite being 2 months behind schedule when I joined, I delivered the project on time, with quality and under budget yielding cost savings of over 30%. • Maintained quality service delivery in procurement, transportation, and staff efficiency. • Report writing and performance/impact analysis at the end of each project phase. Show less



Future Click Nigeria

• Lagos, Nigeria

• Digital Account Executive

  • Mar 2018 - Jan 2020

  • Managed a portfolio of clients’ digital accounts worth about 12 Million Naira per annum; I increased company’s revenue by negotiating at least 20% increase in charges with each client. • Delivered brand visibility solutions like creating/upgrading WordPress websites and developing digital contents (visual and written) for websites, social, electronic & print media platforms. Within 3 months, this resulted in over 50% increase in customer engagement and user experience for our clients’ businesses. • Key liaison between clients and on-site engineers to ensure effective technical support and prompt issues resolution while maintaining cost savings. Show less