Membership Support Advisor

• Jun 2019 - Present

Operations Manager

• Jul 2019 - Present

Operations Manager

• Feb 2019 - Jan 2020

nhs 111 call handler

• Feb 2017 - Apr 2019

Branch Operations Manager

• Feb 2015 - Feb 2018

• Accountable for staff and operational performance in the achievement of service, sales and operational targets. In charge of training new staff members and ensuring that all colleagues give a satisfactory level of customer service which led to the improvement of positive reviews from customers. • Utilizing the Dropbox application across all branches to track stock procurement and manage daily orders which reduced waste, saved cost, and created an easily trackable system. It also promoted a green initiative which encouraged less use of paper • Utilizing various methods of management and leadership, providing inspiration to sub-ordinates through initiatives, engaging dialogue and leading by example. • Responsible for overseeing quality concerns raised internally or by customers and liaising with required personnel to mitigate further re-occurrence. • Ensuring all activities adhere to health and safety and food handling guidelines; undertaking regular risk assessments as required. • Undertaking personnel administration responsibilities including payroll administration and reviewing

Telephone Interviewer

• Oct 2016 - Jan 2018

Making outbound calls to interview members of the public and to get feedback from customers on behalf the service providers Making outbound calls to interview members of the public and to get feedback from customers on behalf the service providers

Customer Service Representative

• Feb 2014 - Jan 2015

Sales persons at different events centres and stadiums Sales persons at different events centres and stadiums

Project Manager

• Apr 2010 - 2014

Key Responsibilities: • Acted as a project manager for a granite mining project by ensuring that an extensive feasibility study was carried out and that all stakeholders, risks, finances were well managed. • Responsible in a business development role to establish and integrate a sales strategy. Worked with stakeholders to design campaigns; identified and grew relationships with company partners. • Reviewed and designed the company budget and integrated cost control and revenue generating processes as required. • Drawn upon to introduce a modern system of inter-communication including the use of video conferencing options. Additionally, sought upon as a Project Manager during a venture concerned with the mining of granite. • Regularly led meetings with stakeholders to encourage and discuss business development and management initiatives.