OLUWATOMI ADEDEJI (PhD)
Lecturer at National Open University of Nigeria (NOUN)- Claim this Profile
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Bio
Credentials
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Associate Member
Chartered Institute of Personnel and Development (CIPD) -
British Academy of Management (BAM)
British Academy of Management -
Nigeria Institute of Management (NIM)
Nigeria institute of Management
Experience
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National Open University of Nigeria (NOUN)
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Nigeria
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E-learning
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200 - 300 Employee
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Lecturer
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Mar 2011 - Present
• Responsible for contributing to Management School programs (e.g. teaching Management School modules, supervision of postgraduate dissertations for MSc in Management or MBA projects.• Development of new or revised courses and teaching modules structure, forms of delivery and methods of assessment (subjects include Leadership, organizational behavior, HR and diversity inclusion).• Establishment of research programs leading to publications in respected academic journals and other appropriate forms of research output.
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The University of Huddersfield
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United Kingdom
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Higher Education
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700 & Above Employee
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Lecturer
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Sep 2018 - Sep 2019
• Interviewing course applicants.• lecture planning, preparation and research.• Contact and teaching time with students.• Checking and assessing students' work.• Encouraging personal development via tutorial work.• Invigilating examinations.• Attending staff meetings. • Interviewing course applicants.• lecture planning, preparation and research.• Contact and teaching time with students.• Checking and assessing students' work.• Encouraging personal development via tutorial work.• Invigilating examinations.• Attending staff meetings.
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Customer Service Advisor
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Jan 2018 - Dec 2018
• Acted as a first point of contact for customers, offered services ranging from resolution of query to recommending of range of bank’s products to customers• Built relationships with customers, in the process of finding solutions that are right for them • Developed knowledge bank’s products, and the overall market, and provided authoritative advice and insight to customers and colleagues • Identified ways to improve customer journey through suggestion of effective solutions • Acted as a first point of contact for customers, offered services ranging from resolution of query to recommending of range of bank’s products to customers• Built relationships with customers, in the process of finding solutions that are right for them • Developed knowledge bank’s products, and the overall market, and provided authoritative advice and insight to customers and colleagues • Identified ways to improve customer journey through suggestion of effective solutions
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Customer Service Representative
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Nov 2009 - Dec 2010
•Provided accessible and comprehensive information and advice to customers on all Care line services by keeping up to date with all aspects of services delivered through Care line contact centre• Inputting and updating of customer record and profile on the electronic database• Maintain the focal point of the customer/client central database system• Processed, recording and imputing information onto the internal data base system.• Assist in the processing of Customers benefits• Retrieval of Information pertaining to customers electronically from the database management system, managing customer expectations
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Graduate Trainee
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Feb 2008 - Aug 2008
• Applying excellent time management skills to prioritize and complete assignments in a manner that optimizes departmental effectiveness and contributes to organizational success.• Working as part of a team to achieve set organizational targets. • Preparing monthly returns on clients’ transactions.• Interviewing customers with rising debts.• Arranging different payment methods and recovery processes.• Working as part of a team to meet deadlines. • Dealing with client’s queries via telephone. • Providing administrative and office support; typing, correspondence and other reports
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Administrative Assistant
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Sep 2006 - Aug 2007
• Maintenance of HR central database, inputting and updating of staff records• Assisting in the recruitment process, managing job vacancies adverts, and processing of benefits• Processing of all leave application forms for approval and orientation of new staff• Assist in preparation of budget using Microsoft excel and producing simple analysis, statistics and reports• Handled all aspects of general administration and administrative support • Preparation of power point presentation when needed for trainings• Maintenance of HR and Admin Archival records filed and electronically, retrieving of information and staff records from archives.• Evaluation and processing of customer related issues and queries, ensuring proper documentation and passing information to the right department for proper action• Efficient diary management, scheduling meetings and management of company’s correspondences
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Customer Service Analyst
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Jun 2005 - Sep 2005
• Provided comprehensive administrative support for all aspects of Human Resources and answering various queries on a range of Human Resource issues and policies • Excellent knowledge of accounts payable procedures – In depth experience of processing high volume purchase ledger invoices and dealing with related queries • Provided comprehensive administrative support for all aspects of Human Resources and answering various queries on a range of Human Resource issues and policies • Excellent knowledge of accounts payable procedures – In depth experience of processing high volume purchase ledger invoices and dealing with related queries
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Education
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2015 - 2019
The University of Huddersfield
Doctor of Philosophy (PhD), Human Resource Management/Diversity -
2008 - 2009
Coventry University
Master of Arts - MA, Human Resources Management/Personnel Administration, General -
2002 - 2006
Babcock University, Nigeria
Bachelor's degree, Public Administration
Community
