Experience

Biodenix

• United Kingdom
• Media Production
• 1 - 100 Employee

• Human Resources Generalist

  • Mar 2023 - Present



Rentokil Boecker

• Lebanon
• Public Safety
• 400 - 500 Employee

• Human Resources Generalist

  • Jun 2022 - Nov 2022



Greater Washington Capital Ltd

• Nigeria
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• • Aug 2020 - Jun 2022

  • Manage the daily execution of daily HR related activities, enhancing the productivity• Worked with a team to develop and document policies and processes for HR Operations • Conduct periodic staff evaluation and performance appraisals.• Worked with the IT and HR team to populate and customize an ERP software to ease the HR department’s operations and data management• Collaborated with the HR team to develop Job Descriptions and scalable processes that accelerate the effectiveness of the customer service department• Piloted different Learning and Development strategies to equip revenue generating units with manpower resources and skills needed to attain their periodical targets• Coordinate the collation and analysis of employee learning and development requirements, liaise with each department to establish programs to bridge identified gaps.• Formulate and implement strategies and policies for recruitment and selection.• Coordinating hiring process, which includes coordinating job posts, reviewing resumes, performing reference checks and onboarding Show less

• • Sep 2018 - Jul 2020

  • Develop business and operations processes for every unit of the business as well as periodic review of these processes• Developed new standard SLA and SOP for the company’s• client, partners and agents• Develops dashboards and spreadsheets for Quarterly based• reviews (QBR)• Develop content for social media, monthly newsletter and website,• and manage the company’s social media accounts.• Update log and records of complaints from social media• clients consistently comprehensive review and improvement• of customer satisfaction.• Work on branding and strategic partnerships for the• company• Work with HR to organize employee engagements Show less



Health Assur Ltd.

• Nigeria
• Hospitals and Health Care
• 1 - 100 Employee

• Client Relations Officer

  • Apr 2017 - Aug 2018

  • On boarded Clients, registered enrollees and ensured satisfaction and quality service • Manage the customer care support channels such as • telephone lines, emails and website online chat; responding • to over 50 enquires daily • Develop contents for the company’s social media accounts, • website and monthly newsletter • Designed the Enrollee (Client) and provider (hospitals) handbook • Sourced and On boarded provider (i.e hospitals, Laboratories, optical clinics etc) • On boarded Clients, registered enrollees and ensured satisfaction and quality service • Manage the customer care support channels such as • telephone lines, emails and website online chat; responding • to over 50 enquires daily • Develop contents for the company’s social media accounts, • website and monthly newsletter • Designed the Enrollee (Client) and provider (hospitals) handbook • Sourced and On boarded provider (i.e hospitals, Laboratories, optical clinics etc)



Ministry of chieftaincy matters, Enugu

• Administrative Assistant

  • Mar 2016 - Apr 2017

  • Managed the calendar, itinerary and logistics related activities of the Permanent Secretary • Supported business operations by optimizing the ministry’s • operational cost • Handled the Permanent Secretary's float retirement • Planned activities for the Enugu State workers’ week • Managed the calendar, itinerary and logistics related activities of the Permanent Secretary • Supported business operations by optimizing the ministry’s • operational cost • Handled the Permanent Secretary's float retirement • Planned activities for the Enugu State workers’ week