Experience

ERS Nigeria Limited

• Nigeria
• Hospitals and Health Care
• 1 - 100 Employee

• Lead Administrator

  • Jul 2018 - Aug 2022

  Utilised Applicant Tracking System (ATS) to recruit 200+ applicants. Reduced cost of hiring by 35% and increased employee retention rates. Oversaw general office operations & managed outgoing correspondence. Spearheaded travel arrangements, expense reports, meetings, and training. Guided new employees through the onboarding process and explained expected goals and objectives as applicable. Resolved conflicts and oversaw yearly performance employee evaluations.

• Administrative Assistant

  • Apr 2013 - Jun 2018

  Supported the administrative manager on administrative operations. Built and managed customer relations and utilized active listening skills. Responsible for purchasing stock from foreign-based suppliers. Executed business reviews utilizing CRM programs. Assisted with the training, orientation, and recruitment process of new employees

• Research Assistant

  • Mar 2012 - Apr 2013

  Researched and analyzed business information to develop policies, procedures, and processes. Planned, modified, and executed research techniques to enhance business growth. Reviewed printed and online resources to gather information for utmost accuracy. Gathered research data to create representative graphs and charts highlighting results for presentation.



Standard Chartered Bank

• Singapore
• Financial Services
• 100 - 200 Employee

• Service Ambassador

  • Oct 2010 - Oct 2011

  Assisted in the reconciliation of customers' banking instruments such as debit cards and cheque books. Managed walk-in clients, queuing system, and marketing activities on the banking floor. Explained products and services and demonstrated the use of the products. Analyzed consumer usage patterns to cross-sell products and services to new and existing clients. Communicated product value and educated clients on e-banking servies