Oluwatobi Balogun

Senior Technical Consultant at APTECH Computer Education
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos Mainland, Lagos State, Nigeria, NG
Languages
  • English Full professional proficiency

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Credentials

  • Cisco Certified Network Professional (CCNP)
    Cisco Networking Academy
    Aug, 2019
    - Oct, 2024
  • Cisco Enterprise IT Business Specialist
    Cisco
    Aug, 2018
    - Oct, 2024
  • CompTIA A+
    Cisco Networking Academy
    Jun, 2018
    - Oct, 2024

Experience

  • APTECH Computer Education
    • Bangladesh
    • Professional Training and Coaching
    • 100 - 200 Employee
    • Senior Technical Consultant
      • Sep 2020 - Present

      Troubleshoot equipment issues in-person and over the telephone in order to maximize efficiency. Promote the standardization of hardware and software across a business in order to improve operation efficiency. Lead the design and implementation of technology across a business. Research and resolve issues for customers, business partners, and staff when necessary. Troubleshoot equipment issues in-person and over the telephone in order to maximize efficiency. Promote the standardization of hardware and software across a business in order to improve operation efficiency. Lead the design and implementation of technology across a business. Research and resolve issues for customers, business partners, and staff when necessary.

  • MTN Nigeria
    • Nigeria
    • Telecommunications
    • 700 & Above Employee
    • Customer Relationship Management Specialist
      • Aug 2016 - Aug 2020

      To maximize the efficiency of the CRM, the data inside it, and how a company uses the software to improve customer care. Acting as the liaison between employees and the CRM software, making sure the investment in these complicated and expensive platforms is maximized. To improve sales, increase customer service work efficiency, and to promote the brand image in the marketplace. Figuring out how to optimize complex CRM software programs to market effectively to current and potential customers, Using the tool to analyze buying trends or customer activity to improve sales. Show less

Education

  • University of Ilorin
    Bachelor of Science - BS, Mass Communication/Media Studies
    2014 - 2018

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