Experience

Cloud Interactive Associates

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• Quality Assurance | Product Support Specialist

  • Aug 2019 - Present

  • Automated the Functional, Regression, Integration test cases using tools from Selenium Suite of products like, Selenium Grid and Selenium RC. • Tested compatibility of application for dynamic and static content under various cross browsers using HTML IDs and XPath in Selenium. • Developed automated scripts using Selenium RC, Java, Junit in Eclipse IDE to perform functional and regression testing for web-based applications. • Testing of new features by creating test specifications, test cases, and working closely with development and business teams. • Performed Functional Testing, Regression Testing, User Acceptance Testing (UAT), and Integration Testing using Black Box Testing methodologies. • Created and implemented Test Plan and Test Strategy Document outlining the scope, objectives, timeline and focus of software testing effort for functional, regression, user acceptance and stress testing. • Involved in analyzing system specifications, design, development and execution of test plans and test cases for Manual and Automated testing • Participates in customer and client listening programs to identify customer needs and expectations. • Monitor the effectiveness and quality of outgoing calls and emails to client and customer. • Plan and assist with new product/application releases and events. • Create and perform inclusive test plans based on product/application functional coverage • Make helpful product/application recommendations and suggestions to improve product/application quality and revenue. • Build test cases from end-to-end user journey • Monitors every phase of the development process to ensure that the design and software adhere to company standards. • Write and execute test cases to find system bugs like UI, functional and usability issues, etc. • Conduct Unit test, API tests using appropriate testing tools • Perform routine inspections and quality tests. • Identify and resolve workflow and production issues. Show less



9mobile

• Telecommunications
• 700 & Above Employee

• • Jan 2018 - Aug 2019

  Manage end-to-end product development and integration process. Act as liaison between vendors and technical team to ensure product delivery. Review new service proposal, identify similarities and differences between existing and newly proposed service. Share feedback and offer proficient advice to Vendor based on service proposal.Oversee the process of integration and deployment of Value Added Service on the network.Assess new product performance impact on customer experience.Respond to product related questions from staffs and treat product or platform issues and direct corrective actions. Resolving escalated complaints from customer and Value-Added Service Provider. Show less

• • Mar 2016 - Jan 2018

  Delivered exceptional service to customers by managing inbound calls and resolving customers' issues.Identified and assessed customers’ needs to achieve satisfaction.Provided accurate, valid and complete information by using the right methods/tools.Handled customer complaints, provide appropriate solutions and alternatives within the time limits, escalation of unresolved issue at first contact to back end resolution team for resolution. Kept records of customer interactions.Met personal/customer service team targets and call handling quotas.Followed communication procedures, guidelines and organization's policies. Show less



Biodux Solutions Enterprise

• Nigeria

• I.T./Technical Support Officer

  • Dec 2014 - Mar 2016

  Customer service and support; Online and field support, troubleshot and resolved network connectivity issues. Set up and maintenance of hardware; installation of Retail POS and Hotel Management software. Trained clients on how to efficiently use installed software. Customer service and support; Online and field support, troubleshot and resolved network connectivity issues. Set up and maintenance of hardware; installation of Retail POS and Hotel Management software. Trained clients on how to efficiently use installed software.