Experience

Making Changes Association
• Canada
• Non-profit Organization Management
• 1 - 100 Employee
• Full-stack Developer

  • Apr 2023 - Present


Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Experience Specialist

  • Oct 2022 - Apr 2023

  -Provided engaging financial information on the company's product and services -Received inbound calls, emails from clients to help solve their credit/cards/app issues according to policy -Empathised with customers facing issues while providing solution - Assisted customers on how to troubleshoot and navigate the app -Provided engaging financial information on the company's product and services -Received inbound calls, emails from clients to help solve their credit/cards/app issues according to policy -Empathised with customers facing issues while providing solution - Assisted customers on how to troubleshoot and navigate the app



Renmoney

• 1 - 100 Employee

• Data Analyst/ Credit Portfolio Analyst

  • Mar 2022 - Aug 2022

  • Used a variety of systems (SQL ,Microsoft SQL Server, Power BI Microsoft Excel, Microsoft Power point, ) to collect, organize and visualize data. • Extracted and analyzed hundreds of thousands lines of data from database • Created dashboards and reports using Microsoft Excel and Power BI • Prepared and presented narratives and explanations to accompany statistical data • Prepared weekly and monthly reporting and analyses for internal and external stakeholders • Collaborated with team members to use UiPath Robotic Process Automation to significantly improve the completion time of the weekly Management Credit Report from 12 hours to 10 mins. Also, the number of employees required for preparing the report decreased from 3 to 0. Show less



Union Bank of Nigeria

• Nigeria
• Banking
• 700 & Above Employee

• Data Analyst/ Credit Risk Analyst

  • Aug 2021 - Feb 2022

  • Analyzed the portfolio of the organization to identify delinquent accounts • Determined the root cause for delinquencies • Prepared reports on highest risk accounts and made recommendations for resolution to Credit Stakeholders. • Supported the loan remediation team with respect to exposure optimization. • Reduced the completion time of credit reports and visualizations by 80%.

• Relationship Manager

  • Apr 2018 - Jul 2021

  • Assisted branch manager in achieving annual sales goals of ₦1 Billion, while meeting individual sales goals. • Provided suitable financial advisory services to assist customers for informed financial/investment decisions. • Issued loans quickly and efficiently ensuring risk assessment strategies are utilized • Developed and presented the monthly performance data to management • Proffered suitable financial solution and advice to meet the needs of customers. • Analyzed the financial condition of clients through the study and interpretation of the audited financial report of stakeholders. Show less


Geeks Resources
• United States
• Online Audio and Video Media
• Administrative Assistant

  • Jan 2017 - Jan 2018


Project Management Professional Institutes

• Vietnam
• Professional Training and Coaching
• 1 - 100 Employee

• Facilitator

  • Jul 2016 - Dec 2016

  Trained Corp members on professional courses in Project management and Health, Safety & Environment (HSE 1&2) Trained Corp members on professional courses in Project management and Health, Safety & Environment (HSE 1&2)



Akoko-Edo Local Government

• National Youth Service Corp

  • May 2015 - May 2016

  Provision of advisory services to farmers on planting, harvesting, irrigation etc Provision of advisory services to farmers on planting, harvesting, irrigation etc