Oluwaseun Ogunmoroti
IT Support Engineer (M365) at DE9MICS CONSULTS- Claim this Profile
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Bio
Credentials
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Introduction to Software Product Management
CourseraSep, 2021- Oct, 2024 -
Introduction to CRM with HubSpot
CourseraSep, 2021- Oct, 2024 -
Create High-Fidelity Designs and Prototypes in Figma
GoogleAug, 2021- Oct, 2024 -
Product Management First Steps
LinkedInJul, 2021- Oct, 2024 -
Product Management: Building a Product Roadmap
LinkedInJul, 2021- Oct, 2024 -
Technology for Product Managers
LinkedInJul, 2021- Oct, 2024 -
Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)®
LinkedInJun, 2021- Oct, 2024 -
Conduct UX Research and Test Early Concepts
GoogleJun, 2021- Oct, 2024 -
Design Thinking: Understanding the Process
LinkedInJun, 2021- Oct, 2024 -
Designing Emotion: How to Use Design to Move People
LinkedInJun, 2021- Oct, 2024 -
Emotional Intelligence for Project Managers (Blinkist Summary)
LinkedInJun, 2021- Oct, 2024 -
Getting Started in User Experience
LinkedInJun, 2021- Oct, 2024 -
Project Management Foundations: Quality
LinkedInJun, 2021- Oct, 2024 -
Project Management Foundations: Requirements
LinkedInJun, 2021- Oct, 2024 -
Project Management Foundations: Teams
LinkedInJun, 2021- Oct, 2024 -
Build Wireframes and Low-Fidelity Prototypes
GoogleMay, 2021- Oct, 2024 -
Foundations of User Experience (UX) Design
GoogleMay, 2021- Oct, 2024 -
Start the UX Design Process:Empathize,Define, and Ideate
GoogleMay, 2021- Oct, 2024 -
Introduction to Software Product Management
University of Alberta/Coursera
Experience
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DE9MICS CONSULTS
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Nigeria
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support Engineer (M365)
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Feb 2023 - Present
Communicate with consumers to understand their problems and meet their needs while working to troubleshoot problems and provide the right solution. Deliver sophisticated and efficient technical assistance to consumers and partners for M365 products, such as Exchange Online, Outlook, Microsoft Teams, Onedrive for business, sharepoint, and Azure Active Directory. Commerce and Billing, and Microsoft office communicate effectively with the internal team and customers about complaints and communicate effectively with the internal team and customers about complaints and their resolution status. Conduct research to assist with client problems. Prioritize the customer by primarily focusing on a 100% positive feedback rate and total client satisfaction. Achieve clear internal and external communication by efficiently documenting the case steps and action plan in the ticket case note. Show less
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Product Design(UI/UX) FACILITATOR
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Oct 2021 - Present
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Prunedge
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United States
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Software Development
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100 - 200 Employee
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Product Designer
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Jun 2021 - Oct 2021
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Univelcity
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Nigeria
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Software Development
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100 - 200 Employee
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Product Design Intern
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Jan 2021 - May 2021
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Education
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Federal University of Technology Minna
Bachelor of Technology - BTech, Physics/Telecommunication
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