Oluwaseun Bejide

Head, Customer Experience at Kuda
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Contact Information
us****@****om
(386) 825-5501
Location
NG
Skills

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Bio

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Credentials

  • Certified ISO 9001 Lead Auditor [Quality Management System]
    PECB
    Aug, 2021
    - Nov, 2024
  • Customer Experience Specialist [CXS]
    CX University
    Jul, 2021
    - Nov, 2024
  • Certified Management Consultant (CMC)
    ICMCI
    May, 2021
    - Nov, 2024
  • Fellow, Institute of Management Consultants [FIMC]
    IMC-Nigeria
    May, 2021
    - Nov, 2024
  • Enterprise Design Thinking Practitioner
    IBM
    Mar, 2021
    - Nov, 2024
  • ISO 9001:2015 Quality Management System Internal Auditors’ Certificate
    Tenol Alpha
    Jul, 2020
    - Nov, 2024
  • Customer Experience: Journey Mapping
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Leading Execution
    Kainos Edge Consulting Limited
    May, 2019
    - Nov, 2024
  • NET PROMOTER MASTERCLASS - CERTIFIED IN THE ART & SCIENCE OF NPS
    OCX Cognition
    Mar, 2018
    - Nov, 2024
  • Disney’s Approach to Quality Service
    Disney Institute
    Jun, 2017
    - Nov, 2024
  • Customer Relationship Management
    H. PIERSON ASSOCIATES LIMITED
    Feb, 2015
    - Nov, 2024

Experience

  • Kuda
    • United Kingdom
    • Financial Services
    • 300 - 400 Employee
    • Head, Customer Experience
      • Jan 2022 - Present

  • Stanbic IBTC
    • Nigeria
    • Financial Services
    • 700 & Above Employee
    • Head, Customer Experience
      • May 2019 - Present

    • Head, Customer Contact Center
      • Apr 2016 - Apr 2019

    • Head, Service Quaity & Complaints Management
      • Jul 2014 - Mar 2016

    • Manager, Service Measurement (Customer Experience)
      • Feb 2012 - Jun 2014

    • Consultant, Customer Complaints Management
      • Sep 2011 - Jan 2012

    • Consultant, Service Measurement
      • Sep 2010 - Sep 2011

  • Intercontinental Bank Plc
    • Service Quality Management
      • Aug 2007 - Aug 2010

Education

  • Harvard Business School | HBX
    Certificate in Disruptive Strategy
    2021 - 2021
  • Edinburgh Business School, Heriot-Watt University
    Master of Business Administration - MBA
    2019 - 2020
  • London Graduate School
    Certified Management Specialist [CMS], Distinction in Time Management
    2021 - 2021
  • Obafemi Awolowo University
    Bachelor of Science (B.Sc.), Microbiology
    1999 - 2004
  • Project Management Professional (PMP)
    Project Management Professional (PMP)
    2008 -

Community

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