Experience

Canton Concourse

• Facilities Services
• 1 - 100 Employee

• Human resource /Admin Manager

  • Mar 2009 - Present

  Oversees all aspects of Human Resources including supervision of thirteen employees. Handled recruitment and hiring of full time and temporary staff/ associates. Assisted / investigated all employee queries and provided necessary guidance. Advised management / departmental heads/ managers of disciplinary actions. Verified Payroll and other related reports. Assisted with salary grades and performance evaluation by using KPI (Key performance indicators). Coordinates all administrative functions of the company; this demonstrates my analytical ability and strong written and verbal communication skills.



Hill Torch

• United Kingdom
• Government Administration

• Client relations officer

  • Mar 2006 - Mar 2008

  : Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.