Experience

Fixit45

• Nigeria
• Vehicle Repair and Maintenance
• 1 - 100 Employee

• Senior Customer Service Advisor

  • Oct 2022 - Present



STALLION MOTORS LIMITED

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Customer Service Advisor

  • Sep 2017 - Sep 2022

  Receive cars Attend to walk in and online customers Collate issues associated with vehicles Assign duties to technical experts Give follow up to customers Ensure issues are resolved. Receive cars Attend to walk in and online customers Collate issues associated with vehicles Assign duties to technical experts Give follow up to customers Ensure issues are resolved.



MTN

• South Africa
• Telecommunications
• 700 & Above Employee

• Quality Assurance Quality Control

  • Aug 2015 - Dec 2016

  • Supervise and train call center agents on quality• Ensure call center achieves optimal results in quality• Call Center analysis and performance adherence• Charged with responsibility to increase call center quality• Analyze and report call center performance

• Customer Service Agent

  • Mar 2013 - Dec 2016

  • Understanding the impact of attitude in handling calls professionally.• Applying the element of building positives rapport with different types of customers over the phone.• Applying proper telephone etiquette to satisfy various customer situations• Meeting commitments to customers• Cross-selling and up-selling products & services