Experience

TG Marchnata (TGM Education)

• Nigeria
• Education Administration Programs
• 1 - 100 Employee

• Senior Client Service Officer

  • Jan 2014 - Present

  Resolve clients complaints via phone, email, mail, or social media. Compile reports on overall customer satisfaction. Inform clients of discounts/scholarships. Provide information about products and services Work with client service manager to ensure proper customer service is being delivered. Record details of customer contacts and actions taken Converts Clients Develop differnt marketing strategies to meet our target market Handling of client database Application Processing to Universities Career Counselling Pre-departure briefings Visa processing Show less



TG MARCHNATA

• Lagos/Anthony

• client service officer

  • Dec 2011 - Jul 2014

  • Responsible for converting customers to registered clients/Marketing/Negotiations. • Designing of the Client Service frequency gage to study monthly performances towards targets • Planning Strategic Marketing concepts • Ensuring UK Institution representatives are satisfied and provided for during visits and fairs • Responsible for invites and applicants on database for interviews from various Universities • Handling incoming and outgoing mails • Handling application and visa processing Handling telephone Show less



Lacemere Nigeria Limited

• Administrative Officer

  • Mar 2010 - May 2010

  Provides administrative support to the agent, office staff, and buyers agents, including scheduling appointments, following through on sales files. · Processes invoices, payroll, and maintains organized records. · Prepares materials for meetings and ensures they are organized and distributed. · Compiles and distributes weekly/monthly reports. · Provides clerical assistance, which may include typing, copying, filing, recordkeeping. · Screens and responds to telephone calls and greets visitors. · Assists with coordinating communication between other offices co-op agents. · Fields complaints, issues and concerns from the public, clients, vendors, buyers and sellers, etc. · Performs other tasks as directed by any person authorized to give such instructions or assignments. Show less