Oluwafunke Oluwatosin
Customer Success Associate at BANNER ENERGY LIMITED- Claim this Profile
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Bio
Credentials
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Customer Relationship Management
Side HustleMar, 2023- Nov, 2024 -
Virtual Assistant
African Leadership Xcelerator(ALX Africa)Sep, 2022- Nov, 2024 -
Digital skills for Africa
GoogleJul, 2021- Nov, 2024 -
Institute of Customer service of Nigeria
Institute of customer service of NigeriaAug, 2020- Nov, 2024
Experience
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BANNER ENERGY LIMITED
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Nigeria
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Oil and Gas
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1 - 100 Employee
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Customer Success Associate
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Apr 2021 - Present
-I take charge of identifying key technical strategies that unlock business value and quick delivery for customers’ satisfaction. -Interface with other internal teams to help the customer resolve their issues. -Reaching out to customers and professionally interacting with them builds a good rapport which made customers fully satisfied with the service we offer as a company. -Issuing invoices for all purchases of bulk/retail sales of liquefied petroleum gas (LPG) and sales of all LPG accessories for all branches. -Testing, and troubleshooting product Application -Team support with software developers to research and develop a user-friendly app for ordering gas and gas-related accessories. - I succeed at using my technical and product expertise to leverage product value, product usage expansion, and generating new use cases for optimal customer satisfaction. - Write high-level requirement - Support the Product Owner and Product marketer with any questions they may have Show less
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Geetson West Africa limited.
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lagos,Nigeria
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Customer Service personnel
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Jun 2017 - Apr 2021
- Management and record keeping of files and documents - Follow up on the track of imported/exported products and services. - Attending to Inbound and outbound calls - Serve Customers by providing and resolving product/service information on all shipping and freights goods - Attract potential customers by marketing and giving information about our shipping and clearing services. - Management and record keeping of files and documents - Follow up on the track of imported/exported products and services. - Attending to Inbound and outbound calls - Serve Customers by providing and resolving product/service information on all shipping and freights goods - Attract potential customers by marketing and giving information about our shipping and clearing services.
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Sterling Bank
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Nigeria
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Banking
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700 & Above Employee
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Student Intern
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Oct 2012 - Sep 2013
Troubleshooting and providing technical/software solutions to the employees over a wireless network. Act as the staff advocate internally while effectively collaborating with internal technical teams to escalate technical issues with the hardware and software tools used to work. Track and ensure resolutions and follow-ups are done on all technical issues. Troubleshooting and providing technical/software solutions to the employees over a wireless network. Act as the staff advocate internally while effectively collaborating with internal technical teams to escalate technical issues with the hardware and software tools used to work. Track and ensure resolutions and follow-ups are done on all technical issues.
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NTA
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100 - 200 Employee
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Engineer Intern
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Aug 2011 - Nov 2011
Maintenance and setting up of all the transmission equipment. Control and monitor all transmission gadgets and control room. Data entry and time management of daily transmission broadcast. Maintenance and setting up of all the transmission equipment. Control and monitor all transmission gadgets and control room. Data entry and time management of daily transmission broadcast.
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Education
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2016 - 2019
Bells University Of Technology
B.Eng., Computer Engineering -
2013 - 2015
The Federal Polytechnic Ilaro, Ogun state
Higher National Diploma, Computer Engineering -
2010 - 2012
The Federal Polytechnic Ilaro, Ogun state.
National Diploma, Computer Engineering
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