Oluwaferanmi Adebekun
Deployment Engineer at Scheidt & Bachmann UK and Ireland- Claim this Profile
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Bio
Credentials
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Oracle Database 12c R2: SQL and PL/SQL Fundamentals Ed 2 CoC
OracleSep, 2023- Nov, 2024 -
ITIL Foundation Level
AXELOS Global Best PracticeNov, 2022- Nov, 2024 -
CompTIA Network+ ce Certification
CompTIAJul, 2020- Nov, 2024 -
CompTIA Security+ ce Certification
CompTIAMar, 2020- Nov, 2024
Experience
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Scheidt & Bachmann UK and Ireland
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Deployment Engineer
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Sep 2022 - Present
• Managing projects using the JIRA tool and AGILE practices• Working within a PCI-DSS environment for card processing• Deployment and troubleshooting software projects for Ticket Operating Companies (TOCs) and Passenger Transport Executives PTEs.• Configuring, maintaining, updating, and testing software and hardware for S&B TOC devices; Ticket Vending Machines (TVMs), Gates, Smartcard validators, Ticket Office Machines (TOM)• Maintaining back-end servers, updating backend applications and Central Support Systems (CSS)• Liaising and working with 3rd party suppliers such as RDG, Cubic, Visa, Mastercard, and Team tech for project implementation• Troubleshooting and supporting the incident team for ITSO/ISAM and general software-related incident tickets Show less
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Software Incidence Management Engineer
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Apr 2022 - Dec 2022
• Primary responsibility in prevention, reduction, escalation, and resolution of anomalies and issues that could affect operation on Ticket Vending Machines (TVM) and Gates in the UK.• Level 1 and level 2 incident management support on field service devices and back-office systems• Second-level software support to Helpdesk• Responsible for diagnosing and providing solutions to incidents on company-built software• Providing support to field service engineers, on and off-site.• Triaging of incoming cases and calls• CAM support• Applying route cause analysis to cases raised Show less
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Oracle
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Mentee
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Oct 2020 - Oct 2021
Mentoring and IT training provided by industry experts at oracle for selected students at the University of Greenwich, UK Mentoring and IT training provided by industry experts at oracle for selected students at the University of Greenwich, UK
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University of Greenwich
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United Kingdom
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Higher Education
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700 & Above Employee
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Outreach Ambassador
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Nov 2020 - Apr 2021
• Answered 60 (avg.) calls per day across all 3 campuses, exceeding quota by 10%,acting in line with guidance on confidentiality, GDPR, and safeguarding and professional boundaries. • Proactively memorized over 25 University products and services • Completed student insight reports and input over 15,000 units of sensitive data • Received a 5-star student satisfaction rating through voice communications • Closely monitored for safety or safeguarding, concerns from students, and escalated concerns in line with guidance. Show less
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STARDEX
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Nigeria
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Support Analyst
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Oct 2019 - Nov 2020
• Managed IT security by conducting risk assessment and risk management for several company clients • Provided timely and precise information relating to maintenance of hardware assets and compliance with Data Protection Act • Checked security posture for the company and clients using pentesting tools such as Nmap, Burbsuite, and Wireshark. • Handled the Helpdesk queries relating to Desktop services and hardware issues • Managed end-to-end IT set-up for 5 active clients • Managed IT security by conducting risk assessment and risk management for several company clients • Provided timely and precise information relating to maintenance of hardware assets and compliance with Data Protection Act • Checked security posture for the company and clients using pentesting tools such as Nmap, Burbsuite, and Wireshark. • Handled the Helpdesk queries relating to Desktop services and hardware issues • Managed end-to-end IT set-up for 5 active clients
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Federal Medical Center Lokoja
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Lokoja, Nigeria
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Information Technology Support Officer
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Nov 2018 - Oct 2019
• Installation and configuration of relevant software (hospital management system) on over 70 computers. • Troubleshooting system (Windows 10 OS) and network problems. • Provided support, including procedural documentation to staff members on the use of Hospital Management System software. • Monitoring and maintaining computers and networks • Installation and configuration of relevant software (hospital management system) on over 70 computers. • Troubleshooting system (Windows 10 OS) and network problems. • Provided support, including procedural documentation to staff members on the use of Hospital Management System software. • Monitoring and maintaining computers and networks
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HiiT Plc
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Nigeria
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IT Services and IT Consulting
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100 - 200 Employee
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Information Technology Intern
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May 2017 - Oct 2017
• Worked with a team of 8 top talents to develop and implement software solutions for 3 company clients. • Established and maintained communication with a client throughout the development lifecycle of a Library Management System. • Designed and delivered training materials to new interns. • Responsible for presentations on development progress to senior managers. • Worked with a team of 8 top talents to develop and implement software solutions for 3 company clients. • Established and maintained communication with a client throughout the development lifecycle of a Library Management System. • Designed and delivered training materials to new interns. • Responsible for presentations on development progress to senior managers.
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Flour Mills of Nigeria Plc
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Nigeria
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Manufacturing
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700 & Above Employee
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Intern
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Jul 2015 - Sep 2015
•Created report from data on over 300 staff members for quarterly assessment. • Provided IT support for logistics team during Annual general meeting. • Conducted IT training for new employees during onboarding for over 30 employees •Created report from data on over 300 staff members for quarterly assessment. • Provided IT support for logistics team during Annual general meeting. • Conducted IT training for new employees during onboarding for over 30 employees
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Education
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2020 - 2021
University of Greenwich
Master of Science - MS, Computer Forensics and Cyber Security -
2014 - 2018
Caleb University Lagos
Bachelor of Science - BS, Computer Science
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