Oluwafemi Adekoya
Customer Service Team Lead at Geely- Claim this Profile
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Topline Score
Bio
Karimot Omolola Ibikunle
Oluwafemi is diligent, smart and a highly skilled Customer Service professional. He partners with other team members in achieving and surpassing the set targets of the unit and in turn the organizations goals. With great pleasure I recommend him as a Colleague and a skilled professional.
Mathew Edigbe
Oluwafemi Adekoya is a detailed Customer Centric Professional with deep interest in Customer Satisfaction. He is the #Wow employee for Customer Satisfaction.
Karimot Omolola Ibikunle
Oluwafemi is diligent, smart and a highly skilled Customer Service professional. He partners with other team members in achieving and surpassing the set targets of the unit and in turn the organizations goals. With great pleasure I recommend him as a Colleague and a skilled professional.
Mathew Edigbe
Oluwafemi Adekoya is a detailed Customer Centric Professional with deep interest in Customer Satisfaction. He is the #Wow employee for Customer Satisfaction.
Karimot Omolola Ibikunle
Oluwafemi is diligent, smart and a highly skilled Customer Service professional. He partners with other team members in achieving and surpassing the set targets of the unit and in turn the organizations goals. With great pleasure I recommend him as a Colleague and a skilled professional.
Mathew Edigbe
Oluwafemi Adekoya is a detailed Customer Centric Professional with deep interest in Customer Satisfaction. He is the #Wow employee for Customer Satisfaction.
Karimot Omolola Ibikunle
Oluwafemi is diligent, smart and a highly skilled Customer Service professional. He partners with other team members in achieving and surpassing the set targets of the unit and in turn the organizations goals. With great pleasure I recommend him as a Colleague and a skilled professional.
Mathew Edigbe
Oluwafemi Adekoya is a detailed Customer Centric Professional with deep interest in Customer Satisfaction. He is the #Wow employee for Customer Satisfaction.
Credentials
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CRM MANAGER CERTIFICATION
Geely Automobile International CorporationAug, 2021- Nov, 2024 -
Become a Customer Service Specialist
LinkedInAug, 2020- Nov, 2024 -
Building Rapport With Customers
LinkedInAug, 2020- Nov, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInAug, 2020- Nov, 2024 -
Introduction To Product Management
Amity Future AcademyAug, 2020- Nov, 2024
Experience
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Geely Nigeria
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Nigeria
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Automotive
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1 - 100 Employee
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Customer Service Team Lead
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May 2021 - Present
*Coordinate Customer Service Team *Provide Direct Customer Support *Review and Resolve Escalations *Support Process Improvement *Coordinate Customer Service Team *Provide Direct Customer Support *Review and Resolve Escalations *Support Process Improvement
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Kia Nigeria
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India
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Customer Relations Officer
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Jan 2017 - Present
This role reports to the Customer relations Manager and Chief Operating Officer Kia Motors Nigeria. Monitoring Corporate accounts (Service related). Build brand loyalty through competitive offering while taking and attending Customer Complains. Promote positive brand image and general perception of Kia Service. Sensitizing Customers on product and services. To convert regular corporate customers to MOU signed customer. Revive old and lost customers while retaining all corporate customers. Regular meetings with all corporate customers for feedback towards improving customer experience. To get and work on customer’s feed backs on services rendered. To support Manager CRM in compilation of weekly / monthly statements related to CRM dept., i.e, Service Marketing, Lost customers revival, Concern closure statement etc. To monitor Break down / Kia On Road services as and when required and make necessary calls. To do part cost and send estimate to customers when required. Show less
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KINGS AND PRINCE VENTURES
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Lagos, Nigeria
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Sales Supervisor
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Sep 2015 - Nov 2017
As sales supervisor, i was responsible for: Supervising sales operations of sales team. Follow-up leads and samples provided by sales team. Implement strategies to sell products and services. Build new customer base to maximize sales. Retaining existing customers by providing prompt customer services. Supervise and oversee the maintenance of customer databases. As sales supervisor, i was responsible for: Supervising sales operations of sales team. Follow-up leads and samples provided by sales team. Implement strategies to sell products and services. Build new customer base to maximize sales. Retaining existing customers by providing prompt customer services. Supervise and oversee the maintenance of customer databases.
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JOSHUA GENERATIONS VENTURES
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Lagos, Nigeria
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Sales Supervisor
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Jan 2012 - Jun 2015
As a sales supervisor i was responsible for the under-listed: Overall supervision and management of day to day operational activities. Ensured customer orders were properly processed in line with their needs. Supervised and ensured successful distribution of product to sales outlets. Assisted in drawing up annual operating budget and ensures accuracy in accountability. Monitored and controlled monthly sales in line with the set budget and targets. Liaised with all staff in sales outlets within the organization. Ensured timely delivery of goods / services in line with the company’s operational procedures. Played a supportive role regarding development of new businesses and maintenance of existing businesses. Show less
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OLIGAKY NIGERIA LIMITED
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Lagos, Nigeria
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Concept Developer
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Feb 2010 - Dec 2011
As an intern concept developer, i was responsible for the following: Brainstorming and conceptualizing new ideas for possible products. Designing creative content for brands. Developing publicity Ideas for marketing brands. Managing Productions of advertising contents/ materials. As an intern concept developer, i was responsible for the following: Brainstorming and conceptualizing new ideas for possible products. Designing creative content for brands. Developing publicity Ideas for marketing brands. Managing Productions of advertising contents/ materials.
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Education
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2011 - 2013
The Polytechnic, Ibadan
Business Administration, Upper Credit -
1998 - 2004
Oniwaya High School Agege, Lagos
Senior Secondary Certificate Examination O'Level
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