Experience

AIM Qualifications and Assessment Group

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Customer Experience Advisor

  • Nov 2022 - Present

  Respond appropriately to customer enquiries and feedback in person and by phone/email and social media. Collates and reports on complaints, compliments and suggestions. Resolve problems by addressing issues, exploring outcomes and alternative solutions, putting solutions in place and escalating problems if necessary. Respond appropriately to customer enquiries and feedback in person and by phone/email and social media. Collates and reports on complaints, compliments and suggestions. Resolve problems by addressing issues, exploring outcomes and alternative solutions, putting solutions in place and escalating problems if necessary.



Ulster University

• Data Analyst



Heritage Bank Plc

• Nigeria
• Financial Services
• 700 & Above Employee

• Team Lead--Operations Analyst

  • Mar 2013 - Feb 2022

  An experienced and dedicated Data Analyst with years of experience identifying inefficiencies and problem areas within data streams while communicating identified issues to the project leadership. Adept at receiving and monitoring data from multiple data streams including Power BI, Excel data sources and SQL. Capable of driving team to excellence and effectively motivating them to achieve pre-determined results. Desiring to impart business organisations positively with my wealth of experience. An experienced and dedicated Data Analyst with years of experience identifying inefficiencies and problem areas within data streams while communicating identified issues to the project leadership. Adept at receiving and monitoring data from multiple data streams including Power BI, Excel data sources and SQL. Capable of driving team to excellence and effectively motivating them to achieve pre-determined results. Desiring to impart business organisations positively with my wealth of experience.