Business Concierge Manager

• Jun 2023 - Present

* Act as the primary point of contact for clients, establishing strong relationships, understanding their needs, and ensuring exceptional customer satisfaction throughout the project lifecycle. * Collaborate with cross-functional teams, including development and design, to plan, execute, and deliver projects on time and within budget, adhering to established quality standards. * Develop comprehensive project plans, defining scope, goals, deliverables, resources, and timelines. Create detailed project documentation, including charters, schedules, and progress reports. * Oversee the development and management of products, guiding their lifecycle from concept to launch and beyond. Coordinate with stakeholders to gather requirements and prioritise feature enhancements. * Monitor project progress, team performance, and key performance indicators (KPIs). Utilise data-driven insights to optimise processes and drive continuous improvement. * Deliver persuasive and informative presentations to clients, outlining project status, achievements, and future plans. * Cultivate long-lasting relationships with clients, stakeholders, and partners to foster trust and secure repeat business opportunities. * Stay up-to-date with industry trends, market dynamics, and best practices in fintech and leverage insights to enhance project strategies and drive innovation. Show less

Learning Programme Coordinator

• May 2023 - Present

As a Learning Program Coordinator, I manage the academy operations of our organisation. My main responsibilities include onboarding students to our learning management system (LMS), providing technical support, and ensuring a seamless learning experience. To achieve this I: * Onboard students to the learning management system (LMS), facilitating their access to course materials and resources.* Manage the LMS, including adding courses, modules, and other learning materials to the platform.* Send out emails, welcome new students, and facilitate their integration into the student forums* Provide prompt and effective support to students, addressing their inquiries and resolving technical issues related to the LMS.* Design and develop workbooks and learning materials to optimize the educational experience within the LMS.* Actively engage with students on forums, fostering a collaborative and supportive learning community.* Coordinate office hours and live review sessions, ensuring seamless execution and managing logistical aspects.* Collaborate with facilitators to review and provide feedback on tasks submitted by students* Monitor student progress and performance within the LMS, identifying areas where additional support may be required.* Continuously seek improvements and stay updated with educational trends to enhance the effectiveness of the learning programs and the LMS. Show less

Customer Relationship Officer & Assistant Project Manager

• Nov 2022 - May 2023

As a Customer Relationship Officer and Assistant Project Manager at my current company, I have a dual role that allows me to utilize my strong communication and interpersonal skills to build and maintain relationships with clients as well as work effectively with my team to produce work that increases customer satisfaction. In my role: * I serve as the primary point of contact for clients and address their inquiries and concerns in a timely and professional manner.* Conduct regular check-ins with clients to ensure their ongoing satisfaction and identify opportunities for improvement.* Help clients troubleshoot any issues they may be experiencing with our products and work with cross-functional teams to gather feedback and provide input on product development* Coordinate with team members to ensure project tasks are completed on time and to the highest quality, and monitor project progress and report to the Project Manager on a regular basis Show less

Digital Marketing Intern

• Aug 2022 - Nov 2022

Copywriter

• Jan 2023 - Present

* Produced compelling website content for Madoobe, a luxury streetwear brand, showcasing its unique brand identity and voice * Crafted the brand narrative for Madoobe, including its origin story and messaging framework, to effectively communicate its vision and values * Created legal documents such as terms and conditions, privacy policy, shipping policy, refund/exchange policy and disclaimer pages for the Madoobe website * Wrote and distributed press releases for Madoobe, resulting in increased brand visibility and coverage in relevant media outlets * Authored engaging blog posts on various topics related to the streetwear industry, including product launches and fashion trends, to attract and retain Madoobe's target audience * Successfully created and managed the Madoobe Wikipedia page, ensuring accuracy and compliance with guidelines * Collaborated with Madoobe's design and account management teams to deliver high-quality content. * Utilized SEO best practices to optimize Madoobe's website content and increase organic traffic to the site * Conducted research and analysis to develop a comprehensive content strategy for Madoobe, aligning with its brand values and business goals Show less

Executive Assistant

• Aug 2020 - Sep 2022

* Streamlined operations and prioritized tasks, allowing senior staff to increase productivity. * Updated executives on changing business needs by thoroughly documenting internal and client meetings. * Coordinated travel arrangements by booking airfare, hotel and ground transportation. * Managed complex calendar scheduling with a focus on the proper allocation of executive availability. * Responded to emails and other correspondence to facilitate communication and enhance business processes. * Prepared meeting agendas and briefing papers for members of the board of directors and executive team. * Organized and coordinated conferences and monthly meetings. * Processed travel expenses and reimbursements for the executive team and senior management group. * Prepared documents, reports and presentations for executives and board members using advanced software proficiencies. * Created expense reports, budgets and filing systems for management team Show less

Instructional Designer

• Aug 2017 - Feb 2018

* Design and develop instructional materials and course content, including instructional strategies, assessments, and multimedia elements * Collaborate with subject matter experts and other instructional designers to identify instructional goals and objectives * Conduct needs assessments to determine learning gaps and identify opportunities for improvement * Create storyboards, scripts, and other instructional design documents to guide the development of instructional materials * Apply instructional design theories, models, and methods to create engaging and effective learning experiences Show less