Experience

Sansvid-M International Nigeria

• Nigeria
• Professional Training and Coaching
• 1 - 100 Employee

• Program Operations Manager

  • Jan 2016 - Present

  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions • Plan and review compensation actions; enforcing policies and procedures • Recruit, select, train, assign, schedule, coach, counsel and discipline employees • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends • Researching the needs of other companies and learning who makes decisions about purchasing • Planning and overseeing new marketing initiative and developing quotes and proposals • Negotiating and renegotiating by phone, email, and in person • Developing sales goals for the team and ensuring they are met • Analyze process workflow, employee and space requirements and equipment layout; implement changes • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations Show less



Jumia Nigeria

• Nigeria
• Retail
• 700 & Above Employee

• Team Lead- Dispatch & Delivery operations and logistics

  • Oct 2014 - Dec 2015

  • Lead a team of ten operators and sixty-five delivery associates to ensure smooth delivery operations in Lagos mainland Hub which comprises of five zones Ikeja, Maryland, Ogba, Ojodu, and Airport. • Train interns and graduates on how to use the delivery module and the operation module software, Microsoft office packages and data analysis and presentation tools in carry out day to day delivery operations and logistics activities • Schedule and dispatch customers packages, delivery associates crew, equipment and service fleets to appropriate locations according to customers’ request, specifications or needs, using media e.g. Emails, SMSs and IMs or telephones. • Arrange for necessary repairs in order to restore services and schedule, determine the types or amount of delivery equipment, vehicles, materials or personnel required according to work orders or specifications. • Prepare and manage daily work and run schedules, work orders, ensure optimal communication among delivery personnel and equipment and also optimum utilization in order to coordinate customer services and work schedules. • Data extraction and send reports of hub delivery operations like, daily KPIs dispatch report, weekly delivery organizational report, daily and weekly cycle count, shipment update report, 5S KPIs report, network shipment SLA report etc. Show less



Project People Limited

• Professional Training and Coaching
• 1 - 100 Employee

• Business Development Executive

  • Nov 2013 - Jun 2014

  • Efficiently and effectively employs marketing strategies, techniques and tools in both sales and business planning to achieve targeted sales projections. • Maintain regular contact with key clients by effectively communicating with them via telephone calls, social media networks, online advertising, face-to-face and written communication • Provide weekly schedules of planned activities and also achieve targeted sales within the specified time scales as directed by my manager and director of programs. Show less