Olushola Olori
Sales Executive at Polo Luxury- Claim this Profile
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Bio
Jeremy Opara
I had the pleasure of working with Olushola at Jumia. During her time with the company, she consistently demonstrated her strong work ethic, high level of dedication, and exceptional communication skills. I have no doubt that Olushola will continue to excel in any role she takes on, and I highly recommend her for any sales or customer service position. She would be a valuable asset to any organization.
Nchedo Linda Obidike
I worked with Olushola Olori as her supervisor at Ruff 'n' Tumble. She is a great team player, has an unmatched eagerness to learn, and is result-oriented. She is self-aware and always ready to put in the work required to achieve both individual and team goals.
Jeremy Opara
I had the pleasure of working with Olushola at Jumia. During her time with the company, she consistently demonstrated her strong work ethic, high level of dedication, and exceptional communication skills. I have no doubt that Olushola will continue to excel in any role she takes on, and I highly recommend her for any sales or customer service position. She would be a valuable asset to any organization.
Nchedo Linda Obidike
I worked with Olushola Olori as her supervisor at Ruff 'n' Tumble. She is a great team player, has an unmatched eagerness to learn, and is result-oriented. She is self-aware and always ready to put in the work required to achieve both individual and team goals.
Jeremy Opara
I had the pleasure of working with Olushola at Jumia. During her time with the company, she consistently demonstrated her strong work ethic, high level of dedication, and exceptional communication skills. I have no doubt that Olushola will continue to excel in any role she takes on, and I highly recommend her for any sales or customer service position. She would be a valuable asset to any organization.
Nchedo Linda Obidike
I worked with Olushola Olori as her supervisor at Ruff 'n' Tumble. She is a great team player, has an unmatched eagerness to learn, and is result-oriented. She is self-aware and always ready to put in the work required to achieve both individual and team goals.
Jeremy Opara
I had the pleasure of working with Olushola at Jumia. During her time with the company, she consistently demonstrated her strong work ethic, high level of dedication, and exceptional communication skills. I have no doubt that Olushola will continue to excel in any role she takes on, and I highly recommend her for any sales or customer service position. She would be a valuable asset to any organization.
Nchedo Linda Obidike
I worked with Olushola Olori as her supervisor at Ruff 'n' Tumble. She is a great team player, has an unmatched eagerness to learn, and is result-oriented. She is self-aware and always ready to put in the work required to achieve both individual and team goals.
Credentials
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SQL
SololearnNov, 2022- Nov, 2024 -
Mckinsey Forward Africa Program
McKinsey & CompanyMay, 2021- Nov, 2024
Experience
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Polo Luxury
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Nigeria
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Luxury Goods & Jewelry
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1 - 100 Employee
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Sales Executive
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Jan 2022 - Present
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Ruff 'n' Tumble
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Nigeria
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Retail Apparel and Fashion
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1 - 100 Employee
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Customer Relations Executive
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Dec 2020 - Jan 2022
•Daily updates of customers personal details from telephone communications •Conducting telephone surveys to customers for feedbacks •Sending on-boarding email and sms communications to new customers •Sending discount offer communication to inactive customers •Verification of new customers •Verification and updating of customers loyalty points •Placing telephone calls to customers wanting to utilize their store credits for verification purpose •Daily updates of customers personal details from telephone communications •Conducting telephone surveys to customers for feedbacks •Sending on-boarding email and sms communications to new customers •Sending discount offer communication to inactive customers •Verification of new customers •Verification and updating of customers loyalty points •Placing telephone calls to customers wanting to utilize their store credits for verification purpose
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Jumia Nigeria
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Nigeria
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Retail
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700 & Above Employee
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Customer Service Representative
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May 2019 - May 2020
Dealing with large number of customers and ensuring complete customer satisfaction Answered constant flow of customers calls, as well as managing large amounts of inbound and outbound calls in a timely manner by identifying customers’ needs, clarify information, and provide solutions. Responding efficiently to customers enquiries about company products, services, and policies and assisting with inquiries, complaints, or problems to them gain a better understanding of their needs, and offer possible solutions. Acquisition of about 3,000 new customers on Jumia platform and providing relevant product information Meets at least a minimum of 700,000 Naira target per day and a minimum of 3 million Nara per week Achieves up to 85% delivery success rate per month Scoring at least 75% customer satisfaction rating per week Show less
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After Burns Enterprises
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Lagos, Nigeria
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Customer Service Representative
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Sep 2015 - Dec 2017
Providing key office support while welcoming and scheduling customers with maximum efficiency and productivity Managing multi-line phone systems and resolving customer inquiries to scheduling appointments and providing outstanding customer service. Performing diverse receptionist responsibilities including phone management, correspondence, and scheduling while ensuring optimal efficiency. Handling high-volume phone lines, efficiently and accurately routing up to 100 customer calls each day Acquisition and onboarding of prospective dealers to meet the company acquisition target of every quarter Show less
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Education
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2009 - 2013
Lagos State University
Bachelor of Arts - BA, History and International Relations
Community
