Experience

Human Library

• Civic and Social Organizations
• 1 - 100 Employee

• Human book

  • Dec 2022 - Present



Human Library

• Civic and Social Organizations
• 1 - 100 Employee

• Community Support Worker

  • Mar 2021 - Apr 2022



Tertiary Education Trust Fund Tetfund

• Nigeria
• Government Administration
• 100 - 200 Employee

• Customer Support Specialist

  • Mar 2019 - Mar 2020

  • Ensured customer satisfaction and provided professional customer support for over 100 customers monthly • Generated sales leads which were converted into sales. • Handled over 100 customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Interacted with customers professionally by phone, email, live-chat, in-person and social media channels. • Creation and upgrading of accounts for new and existing customers • Ensured customer satisfaction and provided professional customer support for over 100 customers monthly • Generated sales leads which were converted into sales. • Handled over 100 customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Interacted with customers professionally by phone, email, live-chat, in-person and social media channels. • Creation and upgrading of accounts for new and existing customers



De-Durables Enterprises

• Abuja, Federal Capital Territory, Nigeria

• Technical Support Specialist

  • Jan 2014 - Jan 2019

  • Answered constant flow of customers calls with minimal wait times • Cultivated customer loyalty, maintained a polite, helpful and professional manner at all times. • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. • Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Updated internal database with information about technical issues • Handled customers complaints with professionalism and escalating to necessary departments when necessary • Handled displeased customers with empathy and patience and going the extra mile to ensure customer satisfaction. Show less