Experience

Investment One Financial Services Limited

• Nigeria
• Financial Services
• 100 - 200 Employee

• • Oct 2019 - Present

  Ensuring the overall administration, coordination and evaluation of Human and Shared Services Resources, plans and programs are realized.

• • Jan 2019 - Oct 2019

  Ensuring the overall administration, coordination and evaluation of Human and Shared Services Resources, plans and programs are realized.

• • Jan 2016 - Jan 2019

  Overall responsibility for liquidity generation and liability management nationwideHeads Sales Directorate in the company’s capital management subsidiary Overseeing clients relationships with assets under management in excess of N50BAccountable for annual marketing business design, implementation and results.

• • Jun 2015 - Dec 2015

  Responsible for overseeing the activities of the HNI teams across the countryProvide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall divisional objectivesOverseeing clients relationships with assets under management in excess of N10bAccountable for business results and delivering quality services to clientsResponsible for designing, implementing, and facilitating annual marketing plans Drawing up the processes and business plan for the successful operation of the HNI teams Show less

• • Feb 2013 - Jun 2015

  • Overseeing clients relationship with assets under management in excess of N17b • Accountable for business results and delivering quality services to client• Drawing up the processes and business plan for the successful operation of the High Net-worth Individuals/Institutional teams

• • Aug 2011 - Jan 2013

  • Designing, implementing and facilitating annual marketing plan for the firm• Developing and maintaining marketing strategies to meet organizational objectives• Accountable for business results and delivering quality services to clients• Managing clients with over N3.5b fund under management



GTB Asset Management Limited (Now Investment One Financial Services Limited)

• Head, CRM & Retail Teams

  • Apr 2008 - Jul 2011

  • Building an effective customer service platform aimed at delivering world class service • Building up and managing the clientele base of the Company • Train new staff on products/services and on customer service skills • Work with the investment and research team in developing various products • Assist in the development of relevant media strategies, proposals and plans • Product development: responsible for developing new products • Facilitate the recruitment of Direct Sales Agents for effective retail marketing and product distribution • Explore new media opportunities and possibilities for the utilization of unconventional media to reach out to clients Show less



Celtel

• Telecommunications
• 500 - 600 Employee

• Supervisor

  • Aug 2004 - Apr 2008

  Responsible for 3 Call Centre Team Leaders & their staff, ensuring discipline at all times Attracted quality people to the Call Centre and coordinated recruitment & training exercises Coordinated Web Seminar Sessions and ensured effective resolution of escalated queries/complaints Responsible for the generation and analysis of all MIS reports, thus monitoring Team performance and employee productivity Developed a mentoring system which ensured adequate training, counseling and appraisal of consultants Consistently achieved agreed agent performance indicators set in line with the company’s service level objectives Recruited a total of 800 Call Centre staff and was part of team that delivered 10day Customer Care/Call Centre induction training for all recruits in 11 weeks Developed a system for quality audits and feedback, whilst ensuring regular counseling and motivation of 36-man team staff Organized regular review of manuals aimed at ensuring high standard of staff knowledge of product and service offerings Show less



VEE Networks NIgeria

• Customer Service Representative

  • Jul 2001 - Jul 2004

  Primary interface between the company and her subscribers Handling and resolving customer complaints, whilst providing immediate technical assistance on network generated issues Compilation of queries which deviate from the norms on the network and escalation of such to the appropriate quarters Providing high level customer care to subscribers through up to date product and system knowledge Primary interface between the company and her subscribers Handling and resolving customer complaints, whilst providing immediate technical assistance on network generated issues Compilation of queries which deviate from the norms on the network and escalation of such to the appropriate quarters Providing high level customer care to subscribers through up to date product and system knowledge