Experience

21st Century Technologies

• Nigeria
• Telecommunications
• 1 - 100 Employee

• • Oct 2015 - Present

  •Manage company’s network infrastructures (Voice & Data) including ensuring an optimized management of all network nodes and achieving a 99.8% SLA•Management and upkeep of O&M KPIs for all the Company circles in customer account•Network Infrastructure Planning, Design, Implementation & Equipment specification.Managing telecommunications O&M and installations to meet or exceeded SLAs•Ensure successful implementation of all planned jobs according to work order/job order policy•Project resources planning, project team deployment including roles allocation and defining individual work scope and responsibilities.•Identify, track, monitor and communicate project-related issues, scope changes, variances and contingencies that may arise during the implementation of IT projects.•Organizing and conducting project team meetings.•Manage and co-ordinate support and service engineers in attending to customers’ service requests and resolving fault within SLA lead time with the aim of meeting Key Performance Indices (KPIs).•Manage project budget & project resource allocation.•Quality assurance.•Manage operations teams and external contractors during project execution.•Maintain effective communication and working relationships with other departments ,customer,team members and stakeholders for effective performance.•Ensuring timely completion of projects in accordance with budgets and specifications.•Preparing and Presenting technical project reports on progress, problems & solutions•Set up standard operations procedures (SOP) for the network operations team.•Responsible for delivery of telecom projects & Leading of service delivery team for implementation•Design, plan& deployment of access (ISP), backbone (OSP) fiber cable.•Prepare project budgets for Outside Plant Construction for metro and backbone fiber links.•Verification of value and quality of work done on site by contractor.•Inspection, approval and signing-off all implementations and documentation. Show less

• • Jan 2011 - Sep 2015

  •Organizing and conducting project team meetings•Network Planning, Design, Implementation & Equipment specification.•Performing technical sites survey to produce survey reports & the bill of quantity (BoQ) to deliver the service.•Preparatory works and As-built documents•Managing telecommunications maintenance and installations to meet or exceeded SLAs.•Ensure successful implementation of all planned jobs according to work order/job order policy.•Manage and co-ordinate support / service engineers in attending to customers’ service requests and resolving fault •Coordinate the installation of network equipment and replacement of any damaged network equipment at customer premises & POPs.•Delivery of services in the event of network failure;•Ensuring timely completion of projects in accordance with budgets and specifications; •Set up standard operations procedures (SOP) for the network operations team to troubleshoot, escalate and resolve network trouble and performance issues.•Sustaining the availability of data and voice networks at 99.94% for all customers.•Produced network performance reports for daily, weekly & monthly review with customers.•Designing, planning & deployment of access (ISP), backbone (OSP) fiber cable.•Supervision of underground laying through a completed duct routes and aerial cable (fiber optics) •Supervision of ducts construction , laying of HDPE/PVC sub-ducts, calibrations of ducts, bridge attachments, crossings (road, drainage, etc.).•Test HDPE ducts, repair HDPE duct that have been broken, seal all the HDPE in Manhole with Plugs, clean rubbish inside existing Manhole, pump water out from Manhole, & fibre blowing.•Excavation and Backfilling; laying of warning tapes, reinstatement and compaction.•Supervision of fiber splicing ,termination onto a patch –panel & fibre testing (with OTDR).•Fibre Documentation.•Supervision of civil work and construction of hand-holes and man-holes for fiber provisioning. Show less

• • Mar 2007 - Jan 2011

  • Network Installation, upgrade, monitoring, repairs & support to all customers on 21st Century network• Ensure successful implementation of all planned jobs according to work order/job order policy.• Installation and maintenance of Internet, p2p data services, Dark Fibre links Voice services (E1 & Landline Telephone) over Copper and Fibre optics cable using multi-vendor equipment• Designing, establishing and managing fusion of telecommunication transmission/network structures consisting of Fibre Optics, VSAT, Microwave Radio & DSL;• Provide Level 3 technical supports to all maintenance and installations for customer and network equipments which include LAN & WAN environment and escalation for telecommunications IP issues.• Support customer service & service delivery teams in engaging with installation/maintenance of the network links to meet the desired targets of delivery & repair time;• Installation and configuration of switches, routers, modems and wireless access points• Analyzing computer network requirement and planning configuration• Troubleshooting of LAN connectivity.• Co-ordinate and manage all the actions related Network upgrade and test plans.• Installation of network & transmission equipment, Repair and replace any damaged network & transmission equipment at customer premises & POPs.• Delivery of services in the event of network failure;• Supervision of fibre optic laying, through a completed duct routes with JB`s interval.• Supervision of fibre Splicing at a joint boxes (JB), Man-holes (MH) with the use of different fibre fusion machine (Siemens, fujikora, .etc.)• Fibre termination into a patch-panel of different interface(SC,ST,FC,LC) • Fibre Documentation Show less