Product Consultant

• Jun 2021 - Present

As a Product Consultant on the NHS Covid19 Test and Trace Work-stream, I worked in an agile team responsible for the development of the Site Finder application /update of the Admin tool where Citizens can search for Covid test sites and Pharmacies. As a Product Consultant on the NHS Covid19 Test and Trace Work-stream, I worked in an agile team responsible for the development of the Site Finder application /update of the Admin tool where Citizens can search for Covid test sites and Pharmacies.

Digital Business Analyst

• Nov 2020 - Jun 2021

Worked on the scaled agile implementations of the Business Systems Transformation programme (BST) for HMRC’s Valuations Office Agency using the standard custom frameworks and SAFe. Worked on the scaled agile implementations of the Business Systems Transformation programme (BST) for HMRC’s Valuations Office Agency using the standard custom frameworks and SAFe.

Product Owner, Digital &Technology

• Nov 2018 - Nov 2020

Managed and implemented a range of digital products for the Banking arm of Sainsbury's Supermarket such as Credit Cards, Mortgages, Loan applications and Microsoft 365 suites. ♦ Complete projects in line with budgets, deadlines, and quality standards and collaborate with co-workers to produce product roadmaps for cloud migration projects. ♦ Collaborate with project sponsors and key stakeholders to determine various digital project scope and vision. ♦ Draft reports for clients and record customer needs for future products or updates in addition to assisting with digital technology strategies. ♦ Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted. ♦ Oversee product team backlog, including epics, user stories, and defects and implement changes provided by stakeholders. ♦ Utilise assorted tools and methods to troubleshoot existing systems/processes and develop improvements. ♦ Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement. Show less

Lead Business Analyst

• Jan 2018 - Nov 2018

Led migrating, implementing, testing, and training of Microsoft 365 CRM products and managed relationships with stakeholders and third-party suppliers. ♦ Executed migration projects and supported scrum masters with streamlined solutions for architectural complexities (APIs). ♦ Drafted specification documents for requirements and application design options, including User Cases, User Stories, and User Journeys. ♦ Designed UAT test scripts and supported end to end testing by ensuring full test coverage of system and all test artefacts are delivered in line with project milestone. ♦ Liaised with vendors, ensuring deliverables are achieved according to requirements. ♦ Facilitated show/tell sessions and organized feedback for next development cycle. ♦ Train/advise junior business analysts/other team members needing support. ♦ Document and Coordinate training of the system to all users with deployment and Go Live support. Show less

Technical Business Analyst

• Nov 2016 - Jan 2018

Successfully performed analysis for HM Revenue & Customs (HMRC) on multi-million-pound digital renovation project. Spearheaded change of data capturing and scanning of third-party documents. Aided design and solutions for government’s shift to digital platform, employing electronic document management portal. ♦ Oversaw Use Case diagrams and As-Is/ To-Be Process Flows to create Target Operating Models (TOM) for coding. ♦ Collaborated with business change owners/suppliers and internal/external customers for Requirements Analysis and workshop facilitations. ♦ Supported staff with strategic planning, developing project-based plans, key findings presentations, and designing data capture solutions as per GDS design standards. ♦ Recorded and reviewed information from internal and external sources to construct accurate insights. ♦ Trained and supported teams in User Application Testing (UAT), End User Applications, and led meetings with stakeholders. ♦ Prepared Mapping Specifications for (API) merging with additional systems and produced Business/System Requirements Specifications documents. Show less

Agile Business Analyst

• Jan 2016 - Nov 2016

Performed full project life cycle business analyst role, successfully delivering solutions from requirements gathering to testing and reviewing outcomes. ♦ Oversaw full life cycle of projects, delivering solutions, trials, and revision of products. ♦ Performed impact analysis and managed multiple digital projects. ♦ Managed sprint planning session as well as the product backlog. ♦ Prepared and presented user stories with comprehensive acceptance criteria to development team. ♦ JIRA Issue tracking system, Reporting, and ensuring Issues and Bugs are resolved. Show less

Business Test Analyst

• Aug 2013 - Dec 2015

Collaborated with colleagues to produce digital ticketing platform for Glasgow Commonwealth Games and Rugby World Cup 2015 by creating Business Process Models with UML/BPMN. Triggered increase in revenue and sales for Rugby World Cup by applying improvements to general public ticket applications. ♦ Developed sprint/product backlog and devised User Stories and supported scrum masters, product owners, and teams to form excellent product backlogs. ♦ Identified solutions to ensure user stories meet story point and criteria technical/business meet suitability standards. ♦ Liaised with development team to produce wireframes that supported suggested ticketing screens and drafted Business Requirement Specifications and Technical Specifications documents. ♦ Partnered with developers/subject matter experts to produce technical vision and analyse trade-offs between performance needs and usability. Show less

Business Analyst

• Mar 2012 - Jul 2013

Worked on the bespoke offers website project where customers can find various offers or discount vouchers for free. • Participated in Functional Requirements workshop along with the Business Stakeholders • Analysed “AS-IS” and “TO-BE” business processes to find performance metrics • Involved in test phases and work towards early resolution of defects and ensuring permanent fix • Proficiently helped development teams to break down large user stories for execution • Delivery of Functional Specifications and ensuring quality of delivery • Reviewed defects raised using HP Quality Centre and worked with Developers to ensure defects raised are resolved in a timely manner Show less

Business Test Analyst

• Jul 2011 - Feb 2012