Digital Media Manager

• Feb 2023 - Present

Super Affiliate

• Feb 2021 - Present

Web Manager

• Dec 2021 - Jul 2022

Successfully redesigned the organisation's website. Ensured the web contents is up-to-date, SEO friendly and aligns with the organisation's goals and strategies. Created actionable plans to both grow and maintain followers through popular social media platforms such as Facebook, Instagram, WhatsApp, TikTok, and other newly created account. Successfully redesigned the organisation's website. Ensured the web contents is up-to-date, SEO friendly and aligns with the organisation's goals and strategies. Created actionable plans to both grow and maintain followers through popular social media platforms such as Facebook, Instagram, WhatsApp, TikTok, and other newly created account.

Assistant Video Editor

• Mar 2021 - Feb 2022

Assisted the lead video editor with various task including, trimming scenes and reviewing various video footage prior to publication. Arranged films and videos in sequence with various editing process. Assisted the lead video editor with various task including, trimming scenes and reviewing various video footage prior to publication. Arranged films and videos in sequence with various editing process.

Video Content Specialist

• Jul 2020 - Oct 2020

Quickly and efficiently resolved clients’ complaints via phone and email. Effectively coordinated attendees during seminars and trainings, providing appropriate information needed. Quickly and efficiently resolved clients’ complaints via phone and email. Effectively coordinated attendees during seminars and trainings, providing appropriate information needed.

Marketing and Media Intern

• Aug 2019 - Aug 2019

Identified additional auto posting solutions to cut social media time spent. Co-created contents with the lead digital marketing consultant. Identified additional auto posting solutions to cut social media time spent. Co-created contents with the lead digital marketing consultant.

Promotional Brand Ambassador - Call Centre Agent

• Jan 2019 - Jan 2019

Effectively managed approximately 100 incoming and outgoing calls daily. Received 97% satisfaction rating from customers and MTN foundation crew after completed phone call and contract. Effectively managed approximately 100 incoming and outgoing calls daily. Received 97% satisfaction rating from customers and MTN foundation crew after completed phone call and contract.

Customer Service Representative Intern

• Sep 2017 - Jun 2018

Promptly responded to customers’ enquiries / complaints thereby transferring them to appropriate channels for timely resolution. Promptly responded to customers’ enquiries / complaints thereby transferring them to appropriate channels for timely resolution.

Customer Care Representative

• May 2016 - Aug 2017

Quickly and efficiently resolved clients’ complaints via phone and email. Effectively coordinated attendees during seminars and trainings, providing appropriate information needed. Quickly and efficiently resolved clients’ complaints via phone and email. Effectively coordinated attendees during seminars and trainings, providing appropriate information needed.

Promotional Brand Ambassador

• Jan 2013 - Apr 2016

Collaborated with the team to quickly resolve customers' complaints with appropriate action as it relates with the ongoing activation. Effectively managed approximately 100 consumers daily. Collaborated with the team to quickly resolve customers' complaints with appropriate action as it relates with the ongoing activation. Effectively managed approximately 100 consumers daily.