Experience

Kyshi

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Business Manager

  • Oct 2023 - Present

  Engage in business development activities and solicitation of new business; Customer acquisition through the wide communication and sale of Kyshi’s business products and services. Upsell and cross-sell Kyshi’s complementary products and services. Actively seek out new sales opportunities through cold calling, networking, business community building and social media engagement. Create innovative marketing strategies to achieve sales targets. Conduct strategic meetings with other relevant teams and review the joint plans for the week ahead. Manage and maintain current business relationships; through personalised business engagement sessions. Conduct market/competitor research to identify selling possibilities and evaluate customer needs. Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs Implement good practices to meet customers’ needs and requirements. Prepare and deliver appropriate presentations on the business and products. Track business performance and collaborate with team members to achieve better results. Gather feedback from customers or prospects and share it with internal teams. Understand customer financial needs and objectives. Recommend appropriate financial complementary business products or services to the customer. Show less



The Interchange Group

• Financial Services
• 1 - 100 Employee

• Country Business & Operations Manager (Global IMTO)

  • Jul 2020 - Oct 2023

  • Deployment of IMTO products (western union (WU), MoneyGram etc )services to all post offices (NIPOST) branches across the federation and also to oversee all the operations across the branches nationwide beginning from Lagos. • Training of personnels (FLA’s) on the payment processes and procedure which includes processing of transactions on Wupos application/capturing of the same on our accounting software. • Training of personnels on the importance of customer satisfaction, customer retention and also on AML/CFT and how to identify a transaction that constitute a suspicious transactions and how to file an STR on such transactions if there are any. • Ensure availability of adequate cash (USD) for daily operations. • Ensure compliance with internal and external policies/ procedures and risk management framework for money laundering, transaction monitoring and reporting. • Develop annual business strategy in line with the overall corporate objectives. • Develop and implement key market penetration strategies, annual marketing plans and promotion initiatives to ensure growth and product visibility. • Develop customer retention initiatives to ensure increased market share. • Identify new opportunities in the Money transfer business space and develop new product/ service lines for increased revenue/ profitability. • Supervise/manages a team of 50 officers with direct responsibility for driving the remittance business within the network to ensure quality service delivery to our esteemed customers. • Co-ordinate market intelligence and research to sustain a competitive advantage. • Co-ordinate branch visitation and location review. • Business performance reporting to management. • Overall supervision/management of all our branch network locations across. Show less



Skye Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Customer Relationship Management

  • Feb 2016 - Feb 2018

  •Responsible for the establishment of new linesof good credits and investment accounts.•Responsible for the management and periodicreview of the existing accounts of clients.•Financial advisory to clients on the need totake advantage of the available business optionsand additional lines of credit.•Responsible for analyzing each client's currentfinancial status to ensure they take advantage of allthe products and services available in the bank tohelp their business growth with minimal risk.•Responsible for the confirmation of customerscheques and monitoring of requests andtransactions from customers.•Effectively monitor customer's transactionsand ensures turnaround times are exceeded andcustomers satisfied.•Responsible for revenue growth, prospectingof new businesses while retaining and expandingexisting customer relationships.•Preparing the branch's Weekly Activity report,Performance report, credit review report etc andcollation of reports for the Area office.•Supervision of the Branch's DirectSales Agents.•Relationship management of existingcustomers and introduction of new businesses tothe bank.•Booking and availing of good credits/facilitiesto qualified customers.•Collation and rendition of Branch/Regionalweekly MPR reports to Directorate offices. Show less

• Banking

  • Jun 2006 - Apr 2016

  Money Transfer FLA (Head of center operations) (WesternUnion,MoneyGram,Ria,FlitCash,WorldRemit etc)• Processing of transactions inbound/outbound transactions(WU,MG,Ria,Transfast,Flitcash,WorldRemit).• Posting of all transactions processed into the general ledger(GL) and ensure the Bank’s general ledger (GL’s) are balanced at the end of business each day.• Reconciliation of GL’s so as to ensure transactions are posted correctly and this is done daily and at the end of every month.• Management of large volume of cash used for daily transactions and rendition of the balance at the end of each business day. • Customer service engagement/customer forum and the essence of this is to drive our money transfer business and also ensure we know how best we can serve our existing customers and also what the competitors banks are offering those same customers that we aren’t and this has really helped in growing my transactions counts.• Customer Retention is also one of my major core responsibility. I do place a call/SMS once in a month to our existing customers to know how they are faring and this has always give them a sense of belongings and always wanting to come back for business and act as a point of referral too.• Organizing Road show events at every quarter to create more awareness of our services within the bank’s environs.• Managing of platform in my banking halls during my off peak period and this has always helped in getting new customers from other banks customers who walk in to my bank to transact on behalf of third a party.• Cross selling of banks product. I was able to get many walk-in money transfer customers that doesn’t have an account with my bank to open one and also establish a banking relationship with them aside from being a money transfer customer.• Identification of STR(suspicious transactions report)transactions and weekly rendition of such to appropriate department for prompt action. Show less