Experience

DE9MICS CONSULTS

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Engineer (M365)

  • Feb 2023 - Present

  Communicate with consumers to understand their problems and meet their needs while working with them to troubleshoot problems and provide the right solution. Deliver sophisticated and efficient technical assistance to customers and partners for M365 products, such as Exchange Online, Outlook, Microsoft Teams, OneDrive for Business, SharePoint, and Azure Active Directory. Commerce and Billing, and Microsoft Office Communicate effectively with the internal team and customers about complaints. Communicate effectively with the internal team and customers about complaints and their resolution. status Conduct research to assist with client problems. Prioritize the customer by primarily focusing on a 100% positive feedback rate and total client satisfaction. Achieve clear internal and external communication by efficiently documenting the case steps and action plan in the ticket case note. Show less



Justice Development & Peace Commission

• Epe Branch

• Branch Manager

  • Jan 2016 - Present

  Finance department Finance department



JDPC-Mfi

• Credit Manager

  • Feb 2012 - Dec 2015

  Ensuring of 100% loan recovery Proper record of daily transaction Loan disbursement Efficient customer relationship management Ensure adherence to Credit policies, processes and procedures. Opening of new accounts and effective relationship management. Follow up on all customer’s request as at when due. Relationship management and growing business networks. Customer advisory and support services. Supervisory and Advisory services Timely and prompt response to customers requests, Maintenance of customer accounts Maintenance of Branch Equipments Show less