Marketing and Customer Success Specialist

• Feb 2022 - Present

Content and Social Media Marketing Lead

• Feb 2018 - Jan 2022

•Deliberate planning, strategy and goal setting.•Development of brand awareness and online reputation.•Content management.•Cultivation of leads and sales.•Reputation management.•Created and Managed digital campaigns for top clients.•Initiated an increase in followers and engagement by 53% rise across all channels.•Approved all contents to be posted on social media.Created strategic monthly content for social media.•Worked with the design team and approved the design timeline for social media shares.•Collaborated with marketing, sales, and customer support teams to ensure brand consistency and communication.•Communicated with followers, responded to feedback in real-time, and monitored customer reviews.•Manage vertical social media team strategically for successful campaigns and effective brand communication.•Monitored and measured social media insights

Social Media Manager

• Jun 2020 - Oct 2020

•Develop contents suited for all social media channels.•Create brand awareness and maintain a great online reputation of the business.•Schedule and publish content on social media channels using social media management tools such as Hootsuite.•Moderate conversations between the business and the online audiences to boost the relationship in the community. •Develop contents suited for all social media channels.•Create brand awareness and maintain a great online reputation of the business.•Schedule and publish content on social media channels using social media management tools such as Hootsuite.•Moderate conversations between the business and the online audiences to boost the relationship in the community.

Social Media and Community Manager

• Aug 2019 - Mar 2020

•Work with a cross-functional Growth team and contributed to projects responsible for the company's brand and growth objectives.•Develop high-performing content and community strategies monthly for social media channels and manage content flow & publishing to Instagram and Facebook daily.•Work closely with the creative team to ideate, create and execute the most impactful social media content. •Work with a cross-functional Growth team and contributed to projects responsible for the company's brand and growth objectives.•Develop high-performing content and community strategies monthly for social media channels and manage content flow & publishing to Instagram and Facebook daily.•Work closely with the creative team to ideate, create and execute the most impactful social media content.