Salesforce Database Administrator

• Mar 2023 - Present

Salesforce Database Administrator

• Apr 2020 - Mar 2023

• Managed over 300 Salesforce users, ensuring smooth operations and high user satisfaction. • Implemented comprehensive user adoption strategies, including training programs and awareness campaigns. • Streamlined administrative processes, reducing user setup and maintenance time by 20%. • Led successful data integration project, seamlessly integrating Salesforce with third-party systems, improving data accuracy and efficiency. • Achieved optimal performance and data security through regular performance tuning and evaluations, ensuring compliance with data privacy regulations. • Implemented timely updates and patches for hardware and software systems, maintaining system integrity and minimizing vulnerabilities. • Successfully configured and maintained High Availability Solutions, secure database servers, ensuring uninterrupted availability and optimal performance. • Demonstrated expertise in securing SQL Server databases, managing user permissions, and implementing effective access control measures. • Led successful migration and upgrade projects, ensuring seamless transitions and minimal downtime while maintaining data integrity and availability. Show less

Database Administrator

• Nov 2018 - Mar 2020

• Created and maintained comprehensive documentation, including database and architecture documentation. • Optimized performance through monitoring, measurement, and capacity planning of production software solutions. • Implemented and tested data access and security measures, including access control, audit trails, backup/restore procedures, and system rebuild and recovery processes. • Supported multiple Agile teams by participating in Agile ceremonies and ensuring project flow. • Managed access and permissions, maintaining data security and appropriate user access levels. • Prepared detailed documentation of database schemas and structures for efficient management and troubleshooting. • Installed and configured MS SQL Server 2012/2014/2016, performed migrations, applied service packs and security fixes, ensuring smooth operations and up-to-date systems. • Resolved database-related incidents and requests within recommended RPOs and SLAs Show less

CRM/Salesforce Administrator

• Sep 2013 - Jan 2018

• Managed and maintained the Salesforce platform for over 400 users, ensuring proper configuration, customization, and integration with other systems. • Gathered and documented business requirements, translating them into effective Salesforce solutions. • Developed and configured workflows, approval processes, custom objects, fields, and page layouts following best practices. • Created and maintained reports, dashboards, and analytical tools for data-driven business decision-making. • Conducted data management activities, including import/export, cleansing, and de-duplication. • Provided user training, support, and account/profile management to enhance user adoption and satisfaction. • Collaborated with the development team for Salesforce integration and stayed updated with new features, ensuring data backup and security. Show less