Olorato Messiah

Call Center Representative at Legal Guard
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Contact Information
us****@****om
(386) 825-5501
Location
Botswana, BW

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Bio

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Credentials

  • Certificate in Customer Service
    Alison
    Jun, 2020
    - Nov, 2024
  • Certificate of Proficiency(Short term)
    Insurance Academy of Botswana
    Apr, 2018
    - Nov, 2024
  • Certificate in Monetary and Enterpreneuship Skills
    Barclays Bank,Botswana
    Dec, 2016
    - Nov, 2024
  • Certificate in First Aid-Level 3
    Emergency Assist 991
    Mar, 2022
    - Nov, 2024

Experience

  • Legal Guard
    • Botswana
    • Insurance
    • 1 - 100 Employee
    • Call Center Representative
      • Apr 2020 - Present

      -Answer incoming calls and respond to customer’s emails and quries promptly -Management and resolve customer complaints in a very efficient way -Deal with client cashback issues and claims to ensure they are well informed -Identify and escalate issues to supervisors only when necessary to do. -Provide product and service information to clients in regard to their policies -Research, identify, and resolve customer complaints using applicable software -Processing of Information, forms, and application of clients -Route calls to appropriate people when customers request that -Document all call information according to standard operating procedures -Recognize, document, and alert the management team of trends in customer calls -Follow up customer calls where necessary and give feedback to client -Upsell products and services that Legal Guard offers -Complete call logs and reports at the end of each shift Show less

  • First National Bank of Botswana Limited
    • Botswana
    • Banking
    • 700 & Above Employee
    • Administrative Assistant(Compliance)
      • Mar 2019 - Apr 2020

      • Check documentation/ mandates to ensure it is correct first time in terms of KYC Regulatory, Business, Legal and Audit Requirements and if not correct full provide full details to the front line in terms of requirements so as to ensure compliancy. • Check and validate files prepared by front line on a trigger event as described in terms of fnnb's regulatory policies and framework. Be alert for any information that could be considered suspicious and bring these to the attention of the KYC Manager. • Monitor and control assigned pending matters, e.g. following up on diary dates set for the remediation of non-compliant customer files • Review and evaluate recent negative news related to clients • Liaise with Sales Account Managers to ascertain information on the purpose of client accounts, transaction volumes etc • Interact with clients to obtain KYC and other compliance information and documentation. Show less

  • Brastorne
    • Botswana
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Contact Center Representative/Sales Executive
      • Apr 2018 - Mar 2019

      My responsibilities: -Recieving inbounds from customers -Doing Researches -Producing Reports about customers needs and possible solutions. -Contacting back customers who were assisted to check how they feel about our services. -Teaching Customers about our services -Find prospects and leads that drives the business growth -Learn details about our products and services and device strategies on how to tackle the market -Understand all the prospects needs, problems or wants and developing solutions towards them -Explain how our solutions align with their pain points and how our services benefits customers -Meet with potential clients and act as their consultant -Up-sell when appropriate -Follow up with hot -Investigate leads and find out about them as much as possible before contacting Show less

  • Snyman and Partners
    • Gaborone
    • Debt Collection Agent
      • Oct 2017 - Apr 2018

      I was tasked with the following duties: -Contacting debtors and closing the deals about their payments. -Advising debtors on the best form of payments easy for them. -Relocating debtors and ensuring that they maintain a good credit record. -Recieving inbounds and outbounds on daily basis. -Analysing course of actions and solving disputes. -Keep track of assigned accounts to identify outstanding debts. -Plan course of action to recover outstanding payments. -Locate and contact debtors to inquire of their payment status. -Negotiate payoff deadlines or payment plans. -Handle questions or complaints. -Investigate and resolve discrepancies. Show less

Education

  • Botswana Open University
    Bachelor of Business Administration - BBA, Leadership and change Management
    2018 - 2021
  • Insurance Academy of Botswana
    Certificate, Certificate of Proficiency(COP) Short Term Insurance
    2018 - 2018
  • Association Of Business Managers and Administrators
    Diploma, Business Management
    2014 - 2016

Community

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